Salary Survey: Call Centre/Customer Service

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Salary survey by Manpower- Updated February 2008


             
CONTACT CENTRE Dublin Leinster Munster Midlands Connaught  
   
Customer Service
Call Centre Manager * 75-95 72-92 72-92 55-75 55-75  
Call Centre Manager & language * 75-95 72-95 72-95 60-80 60-80  
Customer Service Manager* 40-45 35-40 35-40 35-45 35-50  
Customer Service Manager & Language* 50-70 48-70 48-70 40-50 40-60  
Customer Service Supervisor* 35-50 35-40 35-40 28-40 23-32  
Customer Service Supervisor & language* 35-55 35-50 35-50 30-45 25-35  
Customer Service Team Leader** 32-38 30-35 28-35 24-30 18-23  
Customer Service Team Leader & language ** 35-45 28-40 28-40 25-32 20-25  
Customer Service Agent 3+ years** 25-35 24-28 24-28 22-26 17-20  
Customer Service Agent 3+ years & language ** 28-35 24-30 24-30 24-30 20-25  
Customer Service Agent (0-3 yrs) ** 22-28 21-25 21-25 16-22 15-18  
Customer Service Agent (0-3 yrs) & language ** 22-28 17-25 17-25 17-24 16-20  
Order Entry Clerk 22-28 20-22 20-22 18-22 16-19  
Order Entry Clerk with language ** 22-28 20-24 20-24 20-24 17-20  
Order Entry Manager 30-40 25-35 25-35 25-32 31-33  
Order Entry Manager with language ** 30-45 25-30 25-30 25-32 33-36  
Order Entry Clerk- temps (P/H) 11-13 10-12 9.50-12 9.50-12 9.50-12  
             
Telesales/ Telemarketing
Telesales Manager* 55-75 35-40 35-40 30-40 35-45  
Telesales Manager with language* 55-75 35-45 35-45 32-40 38-50  
Telesales Supervisor * 40-50 30-40 30-40 24-30 20-25  
Telesales Supervisor (With Language)* 40-50 30-40 30-40 24-32 25-30  
Inbound Telesales* 25+ ote 22+ ote 22+ ote 18-22 16-20  
Inbound Telesales with language** 25-28 20-28 20-28 20-24 17-20  
Outbound Telesales** 26+ ote 25+ ote 25+ ote 18-24 17-23  
Outbound Telesales with language** 25-30 20-30 20-30 20-25 18-25  
Direct Marketing Specialist 20-35 19-30 19-30 18-30 17-29  
* Standard benefits incl. An annual performance bonus of 10%-15%, VHI, Pension
** Plus performance related bonus. Language bonus: 8-10% of salary per year, €800-1000.

 

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