Frequently Asked Questions

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Job Advertising Questions

How do I place a job on the site?

How do I edit a job?

Why do some jobs get a better position than mine on the site?

How do I remove jobs from the site?

What do I put in the detailed location section?

Can I add contact details to my ads?

How do I receive CVs?

Can I reply automatically to the candidate?

What do I do if I forget my username or password?

When I login, what happens if my details are not accepted?

Can I change my username and password?

What's the difference between Administrator and Ordinary status?

What do I do if I want to remove an existing user from my account?

If I add other users do they have access to my employer account?

I have 100 credits - what does this mean?

How do I know when they will expire?

How do I increase credits?

How do I add a user?

How do I see who has used some credits?

Will the records of old job postings be maintained or will all records be deleted?

What's a Hot Job?

What's a profile?

How do I get a profile?

How do I contact RecruitIreland.com?

CV Search Questions

What is a "superuser"?

Who is the superuser on my account?

What is a view?

How do I buy views?

What is a login?

What is the difference between a view and a login?

How can I get more Logins?

How do I add a new user?

How do I allow a user to search?

How do I delete a user?

When did I buy?

What did I buy?

How many views do I have left?

How do I know when views or logins will expire?

How can I move views from one user to another?

Why can’t I search?

What is the advanced search?

What is the best way to search?

How do I contact the candidate?

What is a stored search?

What is a CV Alert?

What is RSS?

Am I charged again to view a CV I have already viewed?

If I view a CV in HTML and then email the same CV to myself have I used two views?

What if RecruitIreland.com have the wrong email address for me?

Can other consultants/colleagues see my Alerts or what activity I have had?

What is the maximum number of CVs a company/agency can view in a day?

How do I contact my account manager in RecruitIreland.com?



How do I place a job on the site?

Simply click on 'add a new job' and fill in the necessary details. If you don't have an account with us we need to set you up with your own username and password so contact us today to get started!

How do I edit a job?

Click on the job title of the ad to edit the job.

Why do some jobs get a better position than mine on the site?

Every new job entered on the site receives a JOB ORDER NUMBER. This number determines where your jobs appear on the site. So, jobs that appear first on the list are the newest jobs entered on the site today, next on the list are jobs that were entered yesterday. Each job credit lasts 14 days at which stage it will either expire or you can choose to renew it. If you choose to renew it your job will receive a new JOB ORDER NUMBER and return to the top of the search..

How do I remove jobs from the site?

If you need to remove jobs from the site, tick the box that corresponds to the job and click on 'mark filled'. Your job is removed from the site immediately. These jobs are stored on the site. To access these inactive jobs, click to display 'filled jobs'.These jobs are stored for you so you can re-use the job descriptions and access the CVs.

What do I put in the detailed location section?

A more specific address. So for example Dublin goes into 'Location' and Swords goes into 'Location 2'. This gives the candidate more information about the position. There's no need to include the county again in the 'Location 2' field.

Can I add contact details to my ads?

Yes, you may enter details but we do not allow live links to your website. Please remember if candidates go directly to you, we cannot track them. Therefore we would strongly recommend you ask candidates where they heard about your position. This will give you a more accurate picture of how we are performing for you.

How do I receive CVs?

Once a candidate applies to your position, the CV is sent directly to your email as specified by you. It is also stored on the site. To retrieve the CV, click on the number of applicants next to the position and then click on the candidates' name. You can then download the CV.

Can I reply automatically to the candidate?

You will receive an email with the candidates CV from RecruitIreland.com: reply directly to this email to communicate with the candidate or you can also email them from the site once their details have been retrieved.

What do I do if I forget my username or password?

Click on 'forgotten your password' and we will email your details to you or give your account manager a call and they will give it to you.

When I login, what happens if my details are not accepted?

Firstly, ensure you are on the employers side of the site not the candidates. Secondly, your details are case and space sensitive so watch out for this.

Can I change my username and password?

Yes, click on 'Your Profile' and you can make your changes.

What's the difference between Administrator and Ordinary status?

As Administrator, you see all the ads under your business, you can also withdraw credit, share credit and transfer credit.

Other users you create will have ordinary access rights and will only be able to add, edit and delete jobs under their own account.

You may also wish to edit an existing user. You may do this through the administrator's account.

What do I do if I want to remove an existing user from my account?

To remove an existing user from your account you need to call your account manager.

If I add other users do they have access to my employer account?

No, each user has their own username and password. Only the administrator has access to all jobs.

I have 100 Credits - what does this mean?

This means you have a contract for 100 credits on RecuitIreland.com. When you post or renew an advert it will use a credit and this will be deducted from your total. These are valid for 12 months from the date of purchase.

How do I know when they will expire?

If you click on the credit bank option on your home page you will see the expiry date of your purchase(s). We will also send you an email alert 14 days before their expiry to remind you.

How do I increase my credits?

Click on 'Buy Job Credits' at the top of your employer page or call us on 1890 450 750 or email us.

Why is my credit bank greyed out?

You have selected to have a standard account which means that all of your credits were automatically withdrawn and sent to the shared account when you bought them. If you need to change this please contact your account manager

How do I add a user?

In the control panel you will find the option to "add a user" if you are an administrator. If not you will need to contact your administrator to do this.

How do I see who has used some credits?

If you are an administrator you can see this by clicking on the “reports” option on your home page or in your nav bar at the top.

Will the records of old job postings be maintained or will all old records be deleted?

All jobs you have posted previously on the site will be stored as usual in your back office area. This will allow you refer to them should you wish to re-advertise a past role.

What's a Hot Job?

Hot Jobs of the Week are given prominence on the home page. When clicked on, this weeks Hot Jobs are retrieved. In addition, your job is positioned at the top of every search if your job meets candidates' criteria.

Hot Jobs are updated on a weekly basis (Wednesday - Tuesday) . The benefit of a hot job is that it gives your job prominence, stand out and therefore increased responses.

What's a profile?

A profile is like your mini website on RecruitIreland.com. It is a showcase to promote your company background, services etc to potential employees. You are allowed up to 3 pages of information on your profile and you also get your logo displayed on every single job ad. This is an excellent branding opportunity for you.

How do I get a profile?

Phone us on 1890 450 750 or email us at [email protected] to find out more.

How do I contact RecruitIreland.com?

Phone: 1890 450 750 or (00 353) 21 4910000 or email us via [email protected] You will find your account manager’s details on your Home Page also under the control panel section.

FAQ - CV Search Service

What is a "superuser"?

A superuser is the person in your company who has control over the authorisation of users and distribution of views.

Who is the superuser on my account?

Your account manager in RecruitIreland.com will be able to tell you this.

What is a view?

A view is when you look at the actual CV attached to a search either by viewing HTML or Word versions or by emailing yourself the CV. For example when you do a search if you look at three of the CV’s in the result list this is considered three views used.

How do I buy views?

You need to contact your superuser and ask them to contact your account manager to order more views.

What is a login?

A login is when you buy a username and password – one username and password is considered one login.

What is the difference between a view and a login?

We have two pricing models, in the first you buy a number of views and you can have as many logins accessing these views as you want, this is called the view model.

The second pricing model is called the login based model whereby you pay per login over a specific time period, you purchase a username and password and can access up to 250 CV’s on a daily basis.

How can I get more Logins?

You need to contact your superuser and ask them to contact your account manager to order more logins.

How do I add a new user?

On your home page there is a section called "Your Account", you just click on the "Add a user" link and fill in the new details.

How do I allow a user to search?

A superuser can authorise a user by clicking on the "Authorise Logins" link under the "CV Search" section. Then they just need to click the change button next to the user they would like to authorise, put a tick in the relevant box and click update. Note: If you are using the view based model you will need to include a daily limit figure also.

How do I delete a user?

You need to contact your account manager to delete a user.

When did I buy?

If you are a superuser you will find your purchase information including expiry date by clicking on the "Reporting" link under the "CV Search" section and click on the "Transaction report".

What did I buy?

If you are a superuser you will find your purchase information including expiry date by clicking on the "Reporting" link under the "CV Search" section and click on the "Transaction report".

How many views do I have left?

If you are a superuser you will find this information by clicking on the "Reporting" link under the "CV Search" section and click on the "Distribution Report".

How do I know when views or logins will expire?

If you are a superuser you will find your purchase information including expiry date by clicking on the "Reporting" link under the "CV Search" section and click on the "Transaction report".

How can I move views from one user to another?

To move views you click on the "Manage Views" link from the "CV Search" section on the home page. Then click on "Redistribute all views", select the user you want to move views from, the number of views and the user you want to move the views to and click go.

Why can’t I search?

This may be for a number of reasons:
1. Have you purchased some views? If not you need to contact your superuser or your account manager in RecruitIreland.com.
2. Have you allocated your purchased views? If not you (if you are superuser) need to click on "manage views" and allocate these views.
3. Have you views remaining on your account? You can check this by looking at your usage report or your transaction report (click on reporting from home page).
4. Have your views expired? You can check this by looking at your transaction report (click on reporting from the home page)
5. Your login is not authorised- To authorise a login your superuser needs to log on and click on "authorise logins".

What is the advanced search?

This gives you further flexibility with searching, you have additional keyword options to narrow your search.

What is the best way to search?

The best way to search is to fill in as much criteria as you know for the role, category and location would be the key fields.

How do I contact the candidate?

You contact the candidate using the details on their CV.

What is a stored search?

You can store a search you do regularly to save you time the next time you log in. You can store up to ten searches at once.

What is a CV Alert?

You can then select a stored search and save it as a CV Alert which means that when a candidate which fits the criteria is added to the search service they will be emailed to you – this is immediate so no waiting around until the following morning to see new candidates!

What is RSS?

RSS allows you to have the latest news, jobs and features delivered directly to you, rather than clicking from site to site. You can see when sites all over the internet have added new content. When a CV matching your search is uploaded to RecruitIreland.com your RSS reader will display the CV information immediately.

Am I charged again to view a CV I have already viewed?

Once you view a CV anyone in your company can then view it again free of charge for up to three months.

If I view a CV in HTML and then email the same CV to myself have I used two views?

No – the initial time you view the CV is considered one view and having it emailed is at no cost.

What if RecruitIreland.com have the wrong email address for me?

You can change your details we have on file by clicking on the link to "Amend your profile" under "Your account" section on the home page.

Can other consultants/colleagues see my Alerts or what activity I have had?

No – only the superuser on your account will have access to this information and yourself of course, simply click on the "reporting" link from the home page and then access the usage report.

What is the maximum number of CVs a company/agency can view in a day?

At the moment a company or agency can view up to 250 number of CV’s in total a day.

How do I contact my account manager in RecruitIreland.com?

If you call our 1890 450 750 locall number you will be directed to your account manager.

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