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HELPDESK MANAGER / D2
Company:GHL RECRUITMENT |
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Job Reference Number |
10414488 |
Client ID: |
RI/AN/HELPD |
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Posted On: |
May 9 2008 |
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Last Updated: |
May 16 2008 |
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Location: |
DUBLIN CITY CENTRE |
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Job Type: |
Permanent |
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Salary: |
€40K |
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Benefits: |
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HELPDESK MANAGER – DUBLIN 2 – PERMANENT
Salary: €40k
Key Objectives of Role:
· to ensure the effective running of the service desk function within department, both from a customer and company perspective.
· to analyse and assess all aspects of current processes and workflows and make recommendations for improvements and efficiencies.
· to conduct cost benefit and feasibility analyses on such proposals and communicate to relevant parties and manage rollouts and assessment of impact of any new processes.
Duties & Responsibilities:
· develop/implement service strategies and objectives
· conduct regular staff dialogues
· ensure staff development, coaching and training
· helpdesk absence, leave approval etc.
· organise regular staff meetings
· implement/monitor operational procedures
· ensure compliance with regulatory, health & safety, and quality standards
· ensure adequate resources to handle daily volume of customer/staff/internal calls
· escalate issues encountered on a day-to-day basis
· oversee maintenance of new contracts database and follow up with customers on outstanding service quotations
· Service Controlling
· Resource Planning and Dispatching
· Internal Liaison
· Customer Care
· Future Development
The successful candidate must have excellent communication skills, be capable of working in a pressurised environment, show high levels of motivation and initiative and have previous experience of managing a busy service helpdesk. A relevant third level qualification is desirable.
For further information, please contact:
Antoinette Kelly
GHL Recruitment,
13 Lower Baggot Street ,
Dublin 2
Phone: 01 6610911 Email: antoinette@ghl.ie
Apply for this jobSalary: €40k
Key Objectives of Role:
· to ensure the effective running of the service desk function within department, both from a customer and company perspective.
· to analyse and assess all aspects of current processes and workflows and make recommendations for improvements and efficiencies.
· to conduct cost benefit and feasibility analyses on such proposals and communicate to relevant parties and manage rollouts and assessment of impact of any new processes.
Duties & Responsibilities:
· develop/implement service strategies and objectives
· conduct regular staff dialogues
· ensure staff development, coaching and training
· helpdesk absence, leave approval etc.
· organise regular staff meetings
· implement/monitor operational procedures
· ensure compliance with regulatory, health & safety, and quality standards
· ensure adequate resources to handle daily volume of customer/staff/internal calls
· escalate issues encountered on a day-to-day basis
· oversee maintenance of new contracts database and follow up with customers on outstanding service quotations
· Service Controlling
· Resource Planning and Dispatching
· Internal Liaison
· Customer Care
· Future Development
The successful candidate must have excellent communication skills, be capable of working in a pressurised environment, show high levels of motivation and initiative and have previous experience of managing a busy service helpdesk. A relevant third level qualification is desirable.
For further information, please contact:
Antoinette Kelly
GHL Recruitment,
13 Lower Baggot Street ,
Dublin 2
Phone: 01 6610911 Email: antoinette@ghl.ie
