Featured Advertisers
Job Basket
Store and view many jobs at once by clicking this icon beside jobs you are interested in.
This allows you apply for several jobs at once. Click on the same icon in the nav bar above to view all clipped jobs.
Your Search for:
Jobs in All Categories, returned the following results:
IT HELP DESK ENGINEER
Company:LANDMARK TECHNOLOGIES |
||||
Job Reference Number |
10319721 |
Client ID: |
RI/HD300408 |
|
Posted On: |
Apr 30 2008 |
|||
Last Updated: |
May 13 2008 |
|||
Location: |
DUBLIN WEST |
|||
Job Type: |
Permanent |
|||
Salary: |
25-30K DOE |
|||
Landmark Technologies Ltd currently has a vacancy for an IT Helpdesk Technician.
Key Duties and Responsibilities
• Providing IT technical support to clients via remote, telephone and email
• Logging calls into our call management system
• Following all documented processes and procedures
• Determining priority of calls
• Analysis of issues and problem solving
• Escalating calls to field service engineers where necessary
• Take responsibility for issues logged and ensuring resolution
• Carrying out other tasks as required
Experience with most of the following is required and training will be provided for the remainder
• Windows 2000,XP & 2003
• Windows 2003 SBS Server / 2003 Server
• Microsoft Exchange
• Microsoft Active Directory
• Printer / Scanner setup and configuration
• Desktop Hardware setup and upgrades
• Server & User Management
• Ghost
• Microsoft Office
• Anti-Virus Software
• VPN Software
• Symantec Backup Solutions
• Internet, DNS etc..
• Firewalls & routers
• Networking cabling and switches
• Previous experience with an IT service provider would be advantageous.
Skills
• Excellent fault-finding and trouble shooting skills
• Excellent customer care skills
• Fluent English both written and verbal
• Strong written and verbal communications skills
• Ability to prioritise and act on own initiative
If you feel this role is for you please send in your CV to hr@landmark.ie for immediate interview.
Apply for this jobKey Duties and Responsibilities
• Providing IT technical support to clients via remote, telephone and email
• Logging calls into our call management system
• Following all documented processes and procedures
• Determining priority of calls
• Analysis of issues and problem solving
• Escalating calls to field service engineers where necessary
• Take responsibility for issues logged and ensuring resolution
• Carrying out other tasks as required
Experience with most of the following is required and training will be provided for the remainder
• Windows 2000,XP & 2003
• Windows 2003 SBS Server / 2003 Server
• Microsoft Exchange
• Microsoft Active Directory
• Printer / Scanner setup and configuration
• Desktop Hardware setup and upgrades
• Server & User Management
• Ghost
• Microsoft Office
• Anti-Virus Software
• VPN Software
• Symantec Backup Solutions
• Internet, DNS etc..
• Firewalls & routers
• Networking cabling and switches
• Previous experience with an IT service provider would be advantageous.
Skills
• Excellent fault-finding and trouble shooting skills
• Excellent customer care skills
• Fluent English both written and verbal
• Strong written and verbal communications skills
• Ability to prioritise and act on own initiative
If you feel this role is for you please send in your CV to hr@landmark.ie for immediate interview.
