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CUSTOMER SERVICE REP WITH GERMAN

 

Company:

COOK IRELAND
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Job Reference Number

13733833

Client ID:

RI/CUSTOMER SERVICE - GERMAN
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Posted On:

Jul 28 2009

Location:

LIMERICK
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Job Type:

Contract/Permanent

Salary:

NOT DISCLOSED
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Benefits:
  • SPORTS & SOCIAL CLUB
  • FLEXITIME
  • SUBSIDISED CANTEEN
  • GYM / GYM MEMBERSHIP
  • CAR PARKING
  • PENSION / PRSA
  • RELOCATION PACKAGE
  • QUINN HEALTHCARE
COOK Medical is the world's largest private medical device company. We are currently recruiting for a Customer Service Representative with fluent German.

The main scope of this role is to provide a professional, friendly and efficient service to customers throughout Europe. Input customer orders to the Cook European order-entry system and provide timely and accurate responses to customer queries.

Responsibilities
  • Take orders by fax, phone, post, email and input to the company's order entry system
  • Provide customers with prices as per the company's order entry system
  • Supply customers with expected delivery dates or delivery status, airway bill numbers etc.
  • Supply customers with product status (e.g. active, obsolete, etc)
  • Deal with queries and process special orders for custom made devices
  • Add or modify new customer details as needed
  • Direct technical queries via the phone tree or other designated routes
  • Process information and deal with follow-up queries on returns
  • Process information and deal with follow-up queries on complaints
  • Process requests for literature, catalogues, etc.
  • Inform customer of account status, e.g. account on hold
  • Communicate emergency orders/requests to various manufacturing plants using standard procedures
  • Input special prices on the company's order entry system
  • Update the order entry system with details regarding sales representatives links with particular hospitals
  • Generate reports as directed by the Customer Service Supervisor
  • All functions to be carried out in compliance with the company's Quality Management Systems
  • Ensure that COOK's Code of Conduct is complied with in all business matters carried out on COOK's behalf.
Requirements
  • Leaving Certificate or equivalent and relevant certificate/diploma.
  • Excellent telephone manner and interpersonal skills.
  • Excellent data entry skills
  • Computer literacy: Good working knowledge of Microsoft® Office.
  • Fluency in German & English.
  • Positive attitude and proven problem-solving skills.
  • Availability and willingness to travel on company business. Representatives may be required to spend time overseas for training purposes.