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TEAM DEVELOPMENT MANAGER - CUSTOMER SER
Company:SIGMAR RECRUITMENT |
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Job Reference Number |
13735300 |
Client ID: |
RI/THYE15X133 |
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Posted On: |
Jul 28 2009 |
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Location: |
KERRY |
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Job Type: |
Permanent |
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Salary: |
€ 35,000 - € 45,000 |
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Team Development Manager
To lead and manage the business services part of a contact centre, while consistently meeting service and quality targets. Working with the Operations Manager to build future capabilities
Its a Customer Service/Team Development manager role, the successful candidate must have experience in managing team leaders as there will be 40 staff in this premise to manage, training quality staff is also a function of the role. It is a multifunctional type position within the business service industry. So someone with operations experience would be an advantage. There is potential for development and its a f/t perm vacancy. The duties also include tender processing and dealing with new business.
Main Duties/Responsibilities:
• Communicate business plans, goals and priorities
• Develop team managers through coaching and providing support, where required
• Monitor and provide feedback on performance of mangers and their teams
• Build team identity and morale
• Identify opportunities for improvement and root causes
• Manage change and improvement projects
• Manage the interfaces to the operational environment to ensure teams operate effectively
Minimum Requirements :
• Proven experience (minimum 1 year) of people management of 40+ in multiple teams
• Demonstrable understanding of quality and service metrics and associated performance management
• Leadership, motivation, appraisal and communication skills
• Process, literate, organised, 'can-do' approach
• Customer orientated
• Contact centre experience is highly advantageous, although not absolutely essential (for an exceptional candidate)
• Confident interacting with clients
Salary: 38-45K
To apply for this position, please send your CV in confidence to Timmy Hayes (Technical Recruitment Consultant) at thayes@sigmar.ie or alternatively you can call me on 021-4315770.
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