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E-COMMERCE / FRAUD SPECIALISTS (GERMAN)
Company:APPLE OPERATIONS EUROPE |
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Job Reference Number |
13796553 |
Client ID: |
RI/ |
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Posted On: |
Aug 4 2009 |
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Location: |
CORK |
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Job Type: |
Temporary |
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Salary: |
NEG |
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Benefits: |
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AppleStore Finance
(Temporary Contract)
Overview
The WW Apple Store Sales and Service team is seeking a new E-Commerce Specialist to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Applestore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease.
Fluency in English (both verbal and written) is an essential requirement for this role . Fluency in a second language, though not essential, would be an advantage for this role.
Responsibilities
Key Accountabilities:
§ Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing.
§ Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries.
§ Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.
§ Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.
Skills & Experience
§ Qualification in Business/Finance a distinct advantage
§ Strong communication skills, team player, customer focused and maintain a professional attitude
§ Relevant/similar experience and fluency in at least one foreign language is a distinct advantage
§ Ability to work in an information sensitive environment
§ Team player and ability to work in a changing challenging environment.
§ Excellent telephone manner, interpersonal and communication skills
§ Highly motivated and organised with the ability to work to tight deadlines.
§ Ability to use discretion and work on own initiative
§ Very good accuracy and attention to detail
§ As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work.
§ Knowledge of SAP and MS Excel
