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SPANISH & ITALIAN CUSTOMER SERVICE

 

Company:

SIGMAR RECRUITMENT
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Job Reference Number

13798011

Client ID:

RI/MWSPAIT408
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Posted On:

Aug 4 2009

Location:

CORK
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Job Type:

Permanent

Salary:

NEGOTIABLE
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We are currently looking to recruit an experienced Italian and Spanish customer service represtative for a full time permanent position based in Cork Ireland.

Our client is an I.T multi-national and global leader in its market.

The ideal candidate will need to be fluent in both Italian and Spanish as a native language with excellent written and verbal English.

Duties

  • Ensure quick turnaround of order and query validation process for our data management team. (As per agreed service level).
  • Liaise with the data management team on a regular basis, ensuring all unclean orders are resolved in a timely manner and are returned to data management team for completion.
  • Liaising directly with the Sales, customers and other internal departments to resolve any outstanding issues and escalations
  • Successfully achieving objectives and targets as set by Supervisor/Manager.
  • Adherence at all times to Sarbanes Oxley documented procedures and compliance with audit requirements.
  • Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/queries with aim to resolve permanently through training, communication, system development work and solution solving skills.
  • May involve other administrative tasks as required and also project work involvement.
  • Keeping track of and analysing queries/Credit notes and license amendments on a monthly basis.


Skill Set Required

  • PC literate
  • At least 2 years experience in a customer service role
  • Fluent Spanish and Italian
  • Being able to demonstrate clear problem solving skills
  • Excellent knowledge of Microsoft Excel
  • Recent graduate/equivalent education or two years work experience.


To apply, please send your cv to mwade@sigmar.ie or call Mark on 021 4315770