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CUSTOMER SERVICE A/C ANALYST SPANISH
Company:APPLE OPERATIONS EUROPE |
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Job Reference Number |
14291900 |
Client ID: |
RI/ |
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Posted On: |
Mar 9 2010 |
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Location: |
CORK |
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Job Type: |
Permanent |
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Salary: |
NEG |
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Benefits: |
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Customer Service Account Analyst/Demand Planner
(Spanish)
EMEIA iPhone Order Management
Cork
Overview:
An opportunity has arisen within the iPhone Team in the EMEIA Channel & Major Accounts Order Management Function. The iPhone Order Management Team has responsibility to manage the replenishment process into the EMEIA telco partners covering Demand Forecasting to Billing to Delivery to Account Analysis to ensure optimal customer service levels. On a day-to-day basis the team support the demand management process by providing business critical information to the supply chain and sales areas and by identifying and analysing patterns and fluctuations in demand to assist Regional Planning and Sales Operations teams create accurate demand and sell-thru forecasts.
This role will suit a candidate with strong planning / forecasting background in a retail environment, who can demonstrate a strong understanding of the Order Cycle & Execution Process and also the Supply / Demand Forecast and Planning Process. This is a role for a suitability qualified and experienced individual within a dynamic and fast moving environment to further their career and utilize their analytics, planning and account management skills to achieve career and personal development in a customer facing & very visible environment.
Job Requirements:
1. Build and maintain effective working relationships with Telco Partners and internal partners
2. Work with both internal and external partners to identify, implement & ensure adherence to Key Performance Indicators & Service Level Agreements
3. Develop collaborative consensus forecast with Telcos by analysing Telco Demand Forecasts, Sales data & inventory data on a weekly basis to derive a clear demand statement to keep Telco at their target weeks of supply
4. Manage execution of Order Flow Process with Telcos from Demand Forecasting to Order Booking to Order Scheduling to Billing to Delivery to ensure optimal customer service levels attained
5. Collaborate with supply planning teams to determine allocations by account
6. In product constraint situation manage Telco expectations in regards to supply and work with all stake holders to define and execute optimal product allocation plan to balance supply across accounts and maximize revenue opportunity
7. Review historical forecasts and compare to actual demand to measure forecast accuracy and pro-actively investigate solutions in collaboration with Telco to improve accuracy in future demand plans
8. Hold regular weekly Business Operations calls and Quarterly Account Reviews with each Telco Partner to reach consensus forecast & ensure compliance to service level agreements and Terms and conditions
9. Ensure thorough understanding of Legal, VAT & Tax Compliance requirements within region and Telco Contractual requirements and ensure adherence of same
10. Identify account process improvement opportunities and present them to senior management with recommendations and alternatives
11. Facilitate and lead business strategy discussions and vision brainstorming
Skills & Competencies Required:
1. Data analysis & numeracy skills and proven ability to evaluate, analyse and present data is critical
2. Practical & pro-active approach to problem solving and process improvement
3. Excellent communications, interpersonal, negotiation & commercial skills
4. Ability to build effective relationships in a cross-functional team environment
5. Ability to work in dynamic environment & manage multiple tasks & changing schedules effectively
6. Ability to effectively cope with change as well as lack of general direction
7. Ability to change the thinking of, or gain acceptance of, others in sensitive situations
8. High attention to detail & ability to drive flawless execution to tight deadlines
9. Excellent time management & organisational ability
10. Able to work on own initiative and with team
11. Independent, self-reliant, tenacious, self starter
Qualifications & Experience Required:
1. Bachelor degree in Business, a Life Science or Engineering, Maths or Physical Science required
2. Post graduate qualification in CPIM, IBF, CIMA or CAT an advantage
3. Two plus years in a similar supply chain, demand/supply planning or sales operations role
4. Advanced Excel
5. Knowledge of ERP systems / SAP experience
