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FUND ADMINISTRATOR - CLIENT SERVICES (CO
Company:EDEN RECRUITMENT |
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Job Reference Number |
14564522 |
Client ID: |
RI/MBCSA212 |
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Posted On: |
Feb 2 2012 |
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Location: |
DUBLIN CITY CENTRE |
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Job Type: |
Permanent |
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Salary: |
EUR 40,000 - 45,000 |
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• Provides support to the Service Management team members in investigating and resolving routine non operational issues
o Manages and owns the complete client portfolio of change, including:Works with clients to understand through constructive discussions, their change requirements and document the high level scope, engaging where appropriate the resources and methodologies of the Client Solutions Client Design team.
o Management of client change request logs and associated tracking, reviewing them with clients on a regular basis
o Management of the status of client projects with OCEPs, operations etc resulting from change requests
o Creation and updating of client profiles, operating memorandums and SLAs
o In partnership with the client, complete account opening forms
• Analyses all client issues and activities to determine systemic issues across clients, determine remedial actions plans
• Monitors service against SLAs/KPIs for clients
• Collates, prepares and distributes KPI performance figures to Account Managers
• Prepares core documentation for client Service Level Review meetings and attends meetings where requested by Account Managers
• Liaises with internal business units to coordinate resolution of systemic client issues
• Attends meetings with clients and other 3rd parties as requested
• Prepares statistics, ad-hoc reports, account or client information at the request of Account Managers, client or client auditors (e.g. financial statements and cash flow analysis)
• Prepares and issues Board reports
• Verifies client authorities (e.g. signatures and authorities to instruct over an account)
• Reviews outstanding unresolved or unassigned queries daily ensuring they are responded to within the agreed SLA deadlines for the query type
• Reviews, maintains and analyses issues recorded in client tools (CMS/QTS), in order to recommend future enhancements to operations processes/clients’ service
• Analyses client issues and activities to determine themes across clients in order to recommend action plans to ensure resolution and service improvements
EXPERIENCE (required for position)
• University degree preferred
• Industry related courses preferred
• Client service and people management experience
• Proven track record in leading initiatives, project management and managing cross-functional relationships
• Preferably at least 3 years relevant working experience
