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CUSTOMER OPERATIONS MANAGER

 

Company:

CREGG GROUP
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Job Reference Number

14564940

Client ID:

RI/10271
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Posted On:

Feb 2 2012

Location:

CORK
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Job Type:

Permanent

Salary:

NEGOTIABLE
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Customer Operations Manager - required by our Cork based client - contact aoife@cregg.ie 0860272687

Duties:

Be the single point of responsibility for customer’s requirements, being their voice within the company.

Manage the day-to-day operations of our busy customer support & services team.

Continuously review current strategies, procedures, and processes in order to create an environment of continual improvement resulting in improved customer service.

Quantify and manage customer concerns/complaints ensuring effective communication on issues both internally & externally and follow up to ensure close out of issues;

Recruit, develop, supervise, and evaluate team members

Manage the budgets for the Support & Services team.

SKills:

To be successful in this role you will need to manage, lead and develop your support & services team. A background in IT is essential with some understanding of the industry. It is equally important that you have worked in a management role with experience of leading a customer service team. The successful candidate will have:

    An ability to operate with high energy and flexibility in a fast-paced constantly evolving team environment; A comprehensive understanding of the Web, IT, and knowledge management functions; An ability to lead and motivate your team Ability to effectively influence and communicate cross-functionally with all levels of management Strong analytical and problem solving skills Excellent computer applications skills. Experience in staff development through training and development activities. Hold a relevant degree (BA/BSc), or other quantitative discipline;
Requirements:

    Ability to motivate and lead your teams to produce quality results A proactive self starter who is able to work both independently and as part of a team. Strong organisational skills and attention to detail. Ability to prioritise work to meet challenging targets and deadlines. Excellent communication skills