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FRENCH TECHNICAL CUSTOMER SUPPORT
Company:VOXPRO |
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Job Reference Number |
14566563 |
Client ID: |
RI/755824 |
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Posted On: |
Feb 7 2012 |
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Location: |
CORK |
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Job Type: |
Permanent |
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Salary: |
NOT DISCLOSED |
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This is a fantastic opportunity to work for one of the most funky and high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit French speaking technical support specialists, who have a genuine passion for IT & technology; to handle emails from Business customers.
Training will be provided, all training is conducted through English.
Key Responsibilities:
Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications. Using the internal system you will log tickets, open cases and track all communications with customers. You will troubleshoot all issues reported, resolve and escalate to level 2 support. You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users. Working as part of a team, you will be required to achieve both individual and team goals. You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.  Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given You will possess excellent IT Skills & a passion for technology! Excellent communication skills with a proactive and positive approach to tasks  An effective team player, you will be able to work independently as well as managing projects as per your Team Manager You will have a proven ability to deal with problems and solve them effectively Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner Strong multi-tasking with excellent time management skills Â
Must be have the ability to work a 24 x 7 Shift Pattern Â
 Fluent French & English (written and spoken)is essential for this role. PROBATION PERIOD
There is a strict 9 month probationary period before confirmation of your contract status.
If Absence and Lateness occur during probation (includes training/Nesting and first 2 months on the floor) this could impact the decision on whether you pass your probation period.Â
During the course of the 4 week initial training period, no holiday requests can be facilitated due to the intense nature of the training course.
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