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REVIEW TEAM AGENT

 

Company:

RECRUITERS - LOOKING FOR YOU
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Job Reference Number

14566631

Client ID:

RI/JMG6705
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Posted On:

Feb 7 2012

Location:

DUBLIN CITY CENTRE
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Job Type:

Permanent

Salary:

EUR 32,000 - 32,000
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Benefits:
  • FLEXITIME
  • SUBSIDISED CANTEEN
  • TRAINING / EDUCATION
  • BONUS
  • VHI
  • PAID HOLIDAYS
JOB TITLE: REVIEW TEAM AGENT / COLLECTIONS AGENT

JOB DESCRIPTION:

This role is with the review team, who are responsible for a specialised arrears portfolio. This portfolio falls outside the usual arrears process, namely non-standard requests, escalated complaints cases, and cases of high sensitivity. The team at times may also deal with a final review of pre-legal cases. The Provisioning Exercise for quarterly Expert Reviews will also be dealt with by the Review team.

The ideal candidate will have their full / part QFA’s; experience in a collections role; ease and comfort in a customer care environment, and thrive in a target driven environment.

Required Skill Set :

  • Full or part QFA – Particular emphasis on Loans and Regulations.
  • 5 years of demonstrated work experience at administrator level
  • Knowledge of the mortgage arrears collections
  • High level of numeracy, good organisational skills and a high attention to detail
  • High level of motivation, be customer focused and have the ability to work on their own initiative
  • Strong administration/letter writing skills and the ability to work under pressure and to strict deadlines
  • Strong communication skills with an ability to deal with customers in a confident, sympathetic and professional manner where required
  • Excellent PC skills (including Microsoft Word, Excel, E Mail)


On Successful Hire the candidate will be expected to:

  • Deal promptly with all queries that are submitted to the review team and manage the Borrower relationship in a professional manner.
  • Assessing the seriousness of clients circumstances and protecting the most vulnerable clients
  • Provisioning and oversight and management of the provisioning process
  • Special cases, liaising with clients with ill-health, acrimonious separations, probate and any other cases that fall outside of the normal collections process
  • To validate the information provided by the client to the validity of their “special case” circumstances.
  • Management of code of conduct for mortgage arrears appeal cases and complaints cases.
  • To manage the most vulnerable clients of the financial institution and to recommend formal moratoriums and other protections for these clients to the credit committee.
  • To deal with non-standard credit requests.
  • To be the single point of reference for these clients within the financial institution.
  • Where appropriate to manage the client back into a paying relationship with KBC Bank
Key Performance Indicators will include

  • Compliance and audit of the accounts in the collections
  • The volume of accounts worked and the accuracy of work
  • Accuracy of provisioning and empathy with clients


      If you wish to apply or would like more information on this role, we would love to hear from you! Please contact
jane.gormley@recruiters.ie
    or ph. 01-6315022, in complete confidence.