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TECHNICAL SERVICES ENGINEER

 

Job Reference Number

14573387

Client ID:

RI/CW116090

Posted On:

Feb 27 2012

Location:

EUROPE, CORK

Job Type:

Permanent

Salary:

EUR60K /A

International Tech Services Engineer required by CareerWise Recruitment for our Cork client. This role can be based in Cork or Amsterdam. Our Client is a global communications technology company specializing in the design, engineering and supply of technology supporting triple- and quad-play broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver reliable telephony, demand driven video, next-generation advertising and high-speed data services. Their products expand and help grow network capacity with access and outside plant construction equipment, reliably deliver voice, video and data services and assure optimal service delivery for end customers. Headquartered in Suwanee, Georgia, USA, there are R&D centers in the USA Ireland and China, and operates support and sales offices throughout the world. THE ROLE: *Provide technical services to customers for products or partner products in the European market. After hours, and on-call support may be required. *The main activities of a Sr. Tech Services Engineer are *Post-sales Technical Support, remote or on customer site oFault reproduction and troubleshooting, performing root cause analysis oMentoring of Tech Services engineers and other colleagues *Provide back up support to other groups oProfessional Services and Consultancy oTechnical Trial Support and Field Validation oPre-sales engineering oTraining department REQUIREMENTS: *This position requires understanding of a broad range of networking products as well as a good understanding of the local (international) Telco and CATV environment, customer networks and internal processes. A Tech Services Engineer is expected to be a known go-to person for our international customers, and for other teams. Our Client will provide a comprehensive training program for these requirements as needed. *Knowledge of one or more specific Cable Television related technologies *Digital Television, Video on Demand, Switched Digital Video *Docsis / EuroDocsis *PacketCable/EuroPacketcable *Knowledge and understanding of one or more general CATV/ICT networking technologies *IPTV *HFC network technology and optical networks *Data Networking, TCP/IP, routing protocols *Network management (eg SNMP based tools and monitoring) *Telecommunication Networks, VoIP *Proficiency with test/monitoring equipment is a plus Data Networking (e.g. Etherreal, Mib browsers) CATV (Spectrum Analyzer) VoiceQuality Tester *Proficient with one or more computer operating and database systems *Unix (e.g. Solaris) *Microsoft Windows (server) *Linux *Oracle *This position is based out of either the office in Cork, Amsterdam or Madrid. The Technical Services engineer will be expected to spend time on site with customers throughout Europe and may expect to travel outside his/her home country one week per month. *The Technical Services engineer will report to the Technical Services manager for Europe, who is based in Amsterdam. The Technical Services team in Europe consists of 10 engineers and a project manager, based throughout various locations in Europe. *A successful candidate has to be fluent in English and at least one other major European language (preferably Spanish) *Required education/experience: advanced degree in engineering or computer science plus a minimum of 2-5 years of relevant technical and/or customer support experience CareerWise Recruitment accepts that you do not wish your CV to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will be respected at all times. Contact Jerry O Connell on 00353 -21-4297422 for more information Or apply on line on link below CareerWise Recruitment www.careerwise.ie In Search of Excellence Specialists in the recruitment of Senior Management, Commercial, Technical/Engineering, Supply Chain & IT personnel Supporting Business Demands & Growth since 1999