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Job Reference Number


Client ID:

RI/JO-1202-242690 2

Posted On:

Mar 26 2012



Job Type:




Name of position : Partner Support Representative Type of position : Contract

Work location : SAP SSC (Ireland) Ltd - Galway

Shift Timing : Day Shift

Job description :

You will play a key role in the PSD Partner Support Center, providing support to SAP partners globally. The role involves

  • Developing a clear understanding of the SAP PartnerEdge program, the SAP Referral Program and the SAP Early Partner Program for SAP Business ByDesign as well as other partner programs as they are launched
  • Answering direct queries (phone and email) from partners regarding the administration and ongoing implementation of strategic partner programs
  • Providing accurate and timely responses to all partner queries
  • Preparing and distributing reporting information within SAP
  • Collating and presenting proposals to SAP on ways to improve each of the programs from a partner perspective
  • Providing support to Partner Services Advisors in all locations to assist them to manage their ongoing relationship with partners
  • Requirements :


    Degree - Business / IT an advantage Professional background :

    - 1-2 years customer support experience ideally from a helpline environment

    - Experience gained in the IT/Software sector is an advantage

    General skills

    Demonstrable strong interpersonal and team-working abilities Problem Analysis and problem resolution abilities. Enthusiastic & pro-active, process-oriented person. Relationship building/networking capabilities Customer focused and service-oriented attitude Experienced IT user - Outlook / Excel / PowerPoint and Database Communication and Personal skills :

    Proficient knowledge of English language essential. Knowledge of another European language will be an added advantage Excellent interpersonal and communication (verbal, phone & written) skills Strong time management capabilities Listening, Understanding, and Responding: Practices attentive and active listening, has patience to hear people out and can accurately restate and respond to issues and concerns Strong coordination and planning capabilities Able to work independently and take ownership of assigned tasks Highly self motivated and performance orientated Required languages : French