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SENIOR IT SUPPORT ANALYST
Company:SIGMAR RECRUITMENT |
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Job Reference Number |
14592222 |
Client ID: |
RI/AB105423 |
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Posted On: |
May 1 2012 |
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Location: |
GALWAY |
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Job Type: |
Permanent |
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Salary: |
NEGOTIABLE |
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Benefits: |
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Responsibilities:
Provide remote technical and application problem resolution and escalation assistance related to products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
Qualifications:
- Demonstrated competency in supporting main products and strategy.
- Demonstrated competency related to PCs, Networks, OS platforms, databases, telephony, software applications, third party trouble identification, and ACDs .
- Demonstrated ability to learn complex software tools quickly and explain those concepts to others (peers and customers).
- 5-8 years relevant work experience supporting customers in a technical environment preferred
- Technical Certifications and second or third languages a plus but not required
- Shift flexibility including weekends.
