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CUSTOMER SERVICE REPRESENTATIVE GERMAN S

 

Job Reference Number

14605993

Client ID:

RI/D003382

Posted On:

Jun 21 2012

Location:

DUBLIN CITY CENTRE

Job Type:

Permanent

Salary:

EUR 29,000

Hardware Customer Support Representative - German Speaking

The Company:

Our client a global based finance company located in Dublin requires a customer service representative to join their team.

Key Responsibilities:

●Provide world class customer services for our clients customers

●To provide customer and technical support through analysis and problem solving in order to facilitate set up, troubleshooting, maintenance, education, and documentation of technical hardware products via a Support Center environment.

●Address customer questions in a timely manner while maintaining a level of quality in communication that meets or exceeds written expectations

●Submit questions or suggestions

●Review updates on the external site hourly

●Review quality feedback with supervisor

●Follow proper diagnosing procedures

●Follow proper escalation procedures

●Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures

●Process warranty and return/refund requests for client products.

●Retain ownership of all cases throughout the resolution process.

●Report enhancement requests received from customer regarding hardware, application, or documentation.

●Provide input to internal TP escalation departments, though escalation procedures.

●Communicate bug fixes and new enhancements to customers.

 

Requirements / Desired

●Fluency in german

●Between 6 and 12 months of corporate support experience with the openness to work flexible hours as required

●Between 6 and 12 months of hands-on technical support experience (consumer electronics, home theater installation, wireless networking, electronics repair, etc.)

●Degree in a relevant area

●Excellent customer service skills

●Strong verbal, written, and interpersonal communication skills

●Ability to troubleshoot and resolve problems in a technical team-oriented environment

●Ability to demonstrate customer empathy, good customer diplomacy skills, and problem ownership

●Ability to manage multiple tasks and priorities including good time management skills

 

For more information please contact Jennifer 0429356910 or email your CV to [email protected]