CUSTOMER SERVICE REPRESENTATIVE GERMAN S
Hardware Customer Support Representative - German Speaking
Our client a global based finance company located in Dublin requires a customer service representative to join their team.
●Provide world class customer services for our clients customers
●To provide customer and technical support through analysis and problem solving in order to facilitate set up, troubleshooting, maintenance, education, and documentation of technical hardware products via a Support Center environment.
●Address customer questions in a timely manner while maintaining a level of quality in communication that meets or exceeds written expectations
●Submit questions or suggestions
●Review updates on the external site hourly
●Review quality feedback with supervisor
●Follow proper diagnosing procedures
●Follow proper escalation procedures
●Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures
●Process warranty and return/refund requests for client products.
●Retain ownership of all cases throughout the resolution process.
●Report enhancement requests received from customer regarding hardware, application, or documentation.
●Provide input to internal TP escalation departments, though escalation procedures.
●Communicate bug fixes and new enhancements to customers.
Requirements / Desired
●Fluency in german
●Between 6 and 12 months of corporate support experience with the openness to work flexible hours as required
●Between 6 and 12 months of hands-on technical support experience (consumer electronics, home theater installation, wireless networking, electronics repair, etc.)
●Degree in a relevant area
●Excellent customer service skills
●Strong verbal, written, and interpersonal communication skills
●Ability to troubleshoot and resolve problems in a technical team-oriented environment
●Ability to demonstrate customer empathy, good customer diplomacy skills, and problem ownership
●Ability to manage multiple tasks and priorities including good time management skills
For more information please contact Jennifer 0429356910 or email your CV to [email protected]