- Job reference number:15185020
- Client ID:RI/EF61
- Posted on:10-JAN-2017
- Job type:PERMANENT
Benefits: BONUS, PAID HOLIDAYS, PENSION / PRSA, PERM. HEALTH INSURANCE
Order Management and Customer Service Representative Specialist with French/Spanish or Italian
Looking for a change in your career? We are recruiting for one of the world's leading specialty chemical companies to join a Customer Service team of 8 supporting Global customers within the food and pharma division. This leading health, nutrition and agriculture company has over 5,000 employees in 36 countries and in at the leading edge of innovative solutions and quality consumer products in the global market
Our client is looking for a smart, customer service focussed person to help our customers with daily issues: following up with customers on issues related to product quality, availability or price; ensuring customer purchase orders are accurate and entered in the SAP system within 24hours; maintaining and updating customer master data and ensure orders are being billed on time; where appropriate coordinate inter/intra company stock transfer orders (STO’s)
Communication with customers will be key and you will responsible for managing customer enquiries and acting as the “voice of the customer” ensuring applicable follow up and ensuring action and response to resolve a variety of customer related issues. Strong problem solving skills is an advantage as you will be assisting in root cause analysis and problem solving for supply chain or customer complaints.
Additional Preferred Skills:
- 2+ years of customer service experience in a customer facing role
- 1 or more EU languages preferably French, Spanish or Italian
- Experience in SAP a must
- Experience with customer complaint resolution involving liaison between multiple departments and cross functional groups (manufacturing, sales, quality, SC, warehouses)
- Degree level Qualification an advantage
- Export Experience
If you are interested in more information, please get in touch. I will be happy to talk through the role in more detail.
- Evelyn Mulcahy, Senior Recruiter Harry Walsh Associates
- DDI: 021-4617064 | Tel: 1850 494490
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