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  • DUBLIN 2
  • Job reference number:15420058
  • Client ID:RI/AM16695
  • Posted on:09-JAN-2019
  • Location:DUBLIN SOUTH
  • Job type:PERMANENT

Account Manager - South Dublin.

Main purpose of job:

Acting on behalf of our healthcare client the Account Manager is responsible for maintaining a positive experience for the client’s regional customers (distributors, hospitals & clinics). The role will partner closely with the company and the client's internal regional Commercial teams, Operations, supply chain, quality, global trade, IT, Finance and Order-to-Cash to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer and freight / documentation requirements.

The role is responsible for building long-term relations with the client’s partners throughout the assigned region and maintaining the processes critical to accurately and efficiently manage the client business on their behalf.

Main tasks/responsibilities:
As Account Manager you will be responsible for working with the Team Leader and Service Delivery Manager to ensure all aspects of the account are managed effectively.
This role is heavily integrated with the client operations and the role is based on the client site in South County Dublin.
The Account Manager will act as the main point of contact on a day today basis and their duties will include
o Daily processing of orders and shipment preparation, including shipping documentation
o Responding to email requests & queries, and telephone contact
o Resolving order, shipping, returns, credits & invoice queries
o Maintaining and updating files on individual accounts
o Reviewing daily reports for customer allocations, back-orders, financials
o Dealing with stock orders and order release
o Internal and external reporting

Responsible for ensuring all customer queries and issues are answered in a timely manner.
Establish good working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
Communicate effectively to keep all stakeholders aligned on key priorities.
Identify & highlight changing needs of customer base
Develop a professional working relationship with all departments within the company & the client operations.

Requirements for this role:
Language Competencies-
• Fluent in written and spoken English

Technical Competencies-
At least 2 years' related experience in an Account Manager / Customer Service /Order Management role
Experience in an interface role between clients & operations
Experience in a Supply Chain role
Experience of working on a client site
Understanding of full end-to-end supply chain processes
Recognised third level qualification in International Business Management / Supply Chain Management / Business / Logistics or equivalent
Systems knowledge – SAP or equivalent and strong PC skills
Strong attention to detail
Ability to work in a fast and dynamic organization
Demonstrated passion for customer experience

Desirable Requirements:
Experience working in a healthcare environment
French speaking would also be desirable

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