CUSTOMER SOLUTIONS ADVISORCLARE

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AXA PARTNERS - CREDIT & LIFESTYLE PROTEC

  • Building 7000 Atlantic Avenue
  • Westpark Business Campus
  • Shannon, Co. Clare
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  • Job reference number:15341381
  • Client ID:RI/18849
  • Posted on:16-APR-2018
  • Salary:DOE
  • Location:Shannon, CLARE
  • Job type:CONTRACT

Benefits: CAR PARKING, GYM / GYM MEMBERSHIP, PAID HOLIDAYS, SPORTS & SOCIAL CLUB, SUBSIDISED CANTEEN

Position Title: Customer Solutions Advisor

Department: Operations

Location: Shannon

Role Type: 6 month fixed term contract

Duties:

  • Drive customer service excellence
  • Receive and respond to incoming calls from customers and clients wishing to claim on their policy
  • Review information provided decide admissibility of claim and process the claim immediately in the most appropriate manner
  • Liaise with the clients, colleagues, Senior Associates, Manager to clarify the admissibility of claims where policy wording is unclear
  • Evaluate medical information provided by telephone callers, identify pre-existing medical conditions and reject claims if appropriate
  • Notify customers of decisions on claims at the earliest opportunity
  • Identify issues requiring action by the Business Centre Manager (claims over floor limits, areas where policy terms & conditions are unclear etc) and recommend action
  • Make maximum use of the telephone as a method of communication with the end customer
  • Provide support for other Operational areas as required
  • Ensure compliance with all relevant regulations
  • Participate in and support process improvement and Quality initiatives
  • Receive and respond to incoming calls from customers and clients and resolve all queries satisfactorily
  • Follow up on all issues that cannot be resolved immediately. ·Evaluate information provided by customers/clients and seek extra information from both if necessary

Skills and Qualifications:

  • Minimum Leaving Certificate or equivalent

This job originally appeared on RecruitIreland.com