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  • Job reference number:15330162
  • Client ID:RI/2018-8
  • Posted on:07-MAR-2018
  • Salary:EUR0 PER YEAR
  • Location:CITY OF CORK, CORK
  • Job type:PERMANENT

Job Description

This is a fantastic opportunity for super talented people to join an exceptional team. As a member of this team you are going to provide AWESOME support and assistance to customers in our client`s community by phone and email. You will be an ambassador of their brand and the first point of contact for their customers.


  • Ensure all players are provided with a high standard of support while setting the bar to WOW and delivering an excellent experience.
  • Provide exceptional support within company standards.
  • Be a first point of contact to handle customer queries through emails and phone.
  • Help to achieve team targets and objectives.
  • Maintain open channels of communication.
  • Follow support process and standards with spirit of thinking out of the box.
  • Monitor and control numerous concurrent tasks.
  • Share learning`s via consultation with internal team specialists.
  • Achieve the highest levels of customer support.
  • Perform within adherence parameters.
  • Support, resolve and close customer issues in timely manner.



  • Must be available for a regular schedule of 40 hours a week which spans weekends and holidays as our customers need us.
  • Shifts will span from 1pm to 9.30pm and one 5am shift on a Saturday every month.
  • Native level written and verbal communication skills in English.
  • A customer support oriented attitude, with a knack for helping others.
  • Team player with strong problem solving and conflict management skills.
  • Good reasoning and analytical skills.
  • Friendly proactive attitude and great communicator in challenging situations.
  • Good multi-tasking and typing skills (30 WPM ).
  • Good understanding of Microsoft Windows┬« and Microsoft Office┬« or equivalents.
  • Ability to think out of the box to amaze players and teammates.

  • Previous work experience in customer support or a similar role.
  • Passion for genealogy.

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