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  • DUBLIN 2
  • Job reference number:15410720
  • Client ID:RI/JO-1811-419298A_2
  • Posted on:29-NOV-2018
  • Salary:EUR 25,000 - 28,000
  • Location:WATERFORD
  • Job type:PERMANENT

I am currently recruiting for a permanent Technical Support/QA Assistant for a market leading organisation, based in Waterford.

Responsibilities will include:

  • Reviewing and scoring tickets on the clients Service Desk ticketing system
  • Listening to call recordings to ensure that best practice is being adhered to at all times.
  • Identify areas for improvement, in addition to working on improving the existing quality processes that are in place.
  • Overall responsibility for improving people and customer experience.

Requirements for this role include:

  • A third level qualification in an IT discipline
  • Good technical aptitude
  • Fluency in a second language – desirable but not essential
  • Previous experience in a QA related or client facing role – desirable but not essential for this.
  • Familiarity with Support Ticketing Systems is desirable
  • Previous experience within a call centre environment a distinct advantage
  • Strong attention to detail
  • A proactive can-do attitude
  • A passion for top class customer service
  • A desire to drive improvements in department quality and efficiency

for further details on this role, please apply via the link or email your cv to

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