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  • DUBLIN 2
  • Job reference number:15395996
  • Client ID:RI/JO-1807-412336_8
  • Posted on:11-OCT-2018
  • Salary:EUR 30,000 - 35,000
  • Location:CORK
  • Job type:PERMANENT

Benefits: BONUS

Are you a highly competent problem solver? Do you like coaching/training customers/clients? Can you pick up software systems easily?

Cpl have partnered with HealthKit to source a talented Training & Support Specialist to provide high quality support to their client base.

You will be based in their new offices in Cork City Centre and have the opportunity to grow and develop with a highly dynamic environment.

Healthkit, is aglobal platform for patients and practitioners around the world that is making healthcare efficient, effective and accessible for everyone everywhere. With practitioners in over 40 different countries globally, HealthKit is one of the widest networks of practitioners and patients in the world.

Key responsibilities:

  • Build relationships with the organisation’s clients and support them to get the most out of their software through providing customer service via phone and email
  • Training and coaching customers and
  • Respond to queries in accordance with set SLA’s
  • Provide solutions to customers queries and ensure an accurate and highly reliable service
The successful candidate:

  • Experience in a customer service role dealing with challenging/complex applications and work flows (health insurance, accounting software etc)
  • Exceptional verbal and written skills
  • Ability to problem solve and provide solutions
  • Strong logic capabilities and the ability to predict customers’ issues before they highlight them
  • Ability to work in a growing/start up environment along with a keen interest in learning and development

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