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  • DUBLIN 2
  • Job reference number:15443235
  • Client ID:RI/AM16719
  • Posted on:07-MAY-2019
  • Location:KILDARE
  • Job type:PERMANENT

Customer Support Engineer (semiconductor).

In this role your core responsibilities will include:
• Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
• Representing the company to the customer and accountability for customer satisfaction with service
• Co-ordinating actions with customers to minimise downtime.
• Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Interface with technical support, engineering and manufacturing engineering on maintenance procedures and equipment reliability

Interested applicants should have:

• Good practical skills on electronic, electrical, pneumatic, mechanical assembly
• Ability to read and work with engineering drawings, schematics and technical manuals
• Excellent analytical problem solving skills
• Good presentation and communication skills
• Ability to work in a team within a multi-cultural environment
• Ability to work under pressure
• Bachelor’s Level Degree in Electronics or Electrical Engineering or equivalent
• Availability to travel to other European sites as part of normal duties
• Availability for extensive training periods in USA /Asia
• Proficiency in MS office tools

The position offers the opportunity to develop and use troubleshooting skills and experience on curative and preventive intervention.
Interested candidates should be hands-on, interested in learning new things, and keen on communicating both with customers and internally.

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