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  • Job reference number:15320765
  • Client ID:RI/1254-32
  • Posted on:07-FEB-2018
  • Location:WATERFORD
  • Job type:PERMANENT

Our client a Co. Waterford based company currently have a vacancy for a Helpdesk Coordinator . This is a great opportunity for the right candidate. This is a growing company that will offer growth and development for the successful candidate. Are you driven and motivated to succeed in your career? Then this is the role and this company is for you.

The Role:

  • First point of contact in the business for the team
  • Providing customer support – strong customer service skills is a must
  • Resolving support tickets and issues and when required escalate support tickets and issues to the appropriate team member
  • Manage your own work schedule efficiently and effectively
  • Making appropriate decisions when required – must be confident in your own abilities
  • Making suggestions and having input on how to improve systems and processes

The Person:

  • Previous experience in application support and troubleshooting is essential
  • Previous coding and SQL experience a distinct advantage
  • A relevant third level degree – Ideally in the IT discipline
  • Previous experience using a support ticketing system
  • Fluency in Spanish and French would be an advantage but is NOT essential
  • Strong attention to detail and excellent customer service skills

Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent.

For immediate consideration please call Aoife on 051-878813 or email your CV to in response to this job posting.

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