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  • KNOCK,
  • Job reference number:15438864
  • Client ID:RI/
  • Posted on:12-APR-2019
  • Salary:Depending On Experience
  • Location:MAYO
  • Job type:PERMANENT

Knock House Hotel,is a superb 3* Hotel, located in the Tranquil village of Knock & has just completed a €350,000.... 68 Bedroomed Refurbishment.We are now inviting applications for the position of an Senior Hotel Receptionist on a permanent full time basis.


* The ideal candidate should have at least 3 years experience in a similar style Hotel.

* A working knowledge of OPERA,or similar Front Office system is essential.

* Applicants who have an outgoing,pleasant personality,be very guest focused and strive to deliver exceptional customer care to all our guests.

* Excellent personal presentation.

* You should be able to display excellent organisational & time management skills.

* You will have a keen eye for detail,be a team player and also be capable of working on your own initiative.

* Excellent written & verbal English essential.

The Role will require:

* Answering the Phone in a warm & welcoming manner & dealing with all Guest enquiries.

* Taking Guest Reservations,& maximising the Rate & Occupancy.

* Taking Restaurant Reservations as per our Company standard.

* Checking in & welcoming all Guests & ensuring their needs are met from arrival to departure.

* Assisting with all guest queries regarding "things to do"around the area,& to have an in depth knowledge of the many attractions that there are to see.

* Ensure all charges are posted & that all billing is correct & accounted for.

* Ensure your Cash handling & credit card transactions are correct & balanced daily.

* Work closely with the Accommodation department to ensure Room requirements & requests are fulfilled.

* With your "can do"attitude,assist on occasions,in other departments,as & when required.

* Taking a lead role in Managing the Front Desk team & working with Management within the Hotel to ensure the smooth running of the Front Desk.

* Excellent promotional prospects.

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