GLOBAL CUSTOMER OPERATIONS ASSOCIATECORK

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PE GLOBAL

  • 8 Eastgate Avenue, Eastgate
  • LITTLE ISLAND
  • CORK
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  • Job reference number:15341376
  • Client ID:RI/PESOM-06485
  • Posted on:16-APR-2018
  • Salary:NEGOTIABLE
  • Location:CORK
  • Job type:CONTRACT

Benefits: CAR PARKING, PAID HOLIDAYS, PENSION / PRSA, PERM. HEALTH INSURANCE, SUBSIDISED CANTEEN, TRAINING / EDUCATION

Global Customer Operations Associate

Responsibilities

  • Deliver Global Customer Operation services on time, to specification, and to agreed service levels
  • Contribute to driving innovation in the Global Customer Operations team and identify/anticipate opportunities for new solutions/capabilities
  • Be accountable for leading elements of the customer facing service model.
  • Perform initial investigation / triage / Incident management (Tier 2)
  • Create and maintain documentation and manage the GCO collaboration site.
  • Ensure that risks or issues are understood, communicated and managed
  • Plan work effectively and manage multiple priorities at once
  • Enforce Global Standards and Governance Processes
  • Build good working relationships with stakeholders in the business and IT organisations
  • Communicate effectively to all stakeholders on progress of work
  • Provide training or knowledge transfer to end users and other stakeholders as required
  • Expertise in one or more data domains and end to end processes.
  • Work closely with team members to meet team objectives and deliver agreed services
  • Work effectively as a member of a multi-national, virtual Global Customer Operations organisation, ensuring that processes are improved and knowledge is shared
Basic Qualifications

  • Knowledge and use of a variety of analysis tools (e.g. Excel, SQL, Eureka) and understanding of best situations to use specific tools.
  • User / Data management, e.g. data loading/extraction, database administration, & data interface understanding
  • Accountable with a passion for delivering results and a superior customer experience
  • Strong interpersonal, communication and analytical skills
  • Works well in a team environment and on own initiative
  • Experience in a commercial, sales or marketing team
  • Speak and write fluent English, other European languages an asset
  • Experience of working effectively in cross-functional teams
  • Experience of working to SLA’s and using workflow tools
Additional Skills/Preferences

  • Working in a multi-national organisation
  • Experience with Salesforce.com or Veeva CRM systems
Interested candidates should forward an up to date CV to susan.omeara@peglobal.net or call me on 021 4297900

This job originally appeared on RecruitIreland.com