IT SUPPORT TECHNICIANGALWAY

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CPL

  • 83 MERRION SQUARE
  • DUBLIN 2
  • Job reference number:15462006
  • Client ID:RI/JO-1904-427841_84
  • Posted on:13-AUG-2019
  • Salary:NEGOTIABLE
  • Location:GALWAY
  • Job type:PERMANENT

IT Support Technician

A position has become available within our client’s global manufacturing facility/plant in Mayo for an experienced IT Support Technician reporting to support their IT environment locally and globally.

This role will involve Level 1 and Level 2 support of our client’s IT Infrastructure. You will work as part of a local team and a larger global team in a fast-paced environment. This is a good opportunity for someone with strong IT analytical skills, dynamic problem solving, multi-tasking and excellent customer communications to work in a global environment. Excellent opportunity to advance your IT skillset and career.

Job Responsibilities:

  • Provide IT support to office and production floor Associates.
  • Work as part of a team to solve/escalate issues as they arise and meet defined metrics/benchmarks.
  • Excellent customer service skills i.e. Desk side and remote.
  • Utilization of ITIL based ticketing system.
  • Support PC deployments, printers, HHT’s, Cisco IPT phones, SfB, Polycom Video Conferencing.
  • Travel to global sites if required.
  • Ability to understand and implement IT operating procedures.
  • Active Directory, Networking and Server Architecture fundamentals.
Qualifications & Experience Required:

  • 2+ years working in a similar role.
  • A degree in an IT related discipline.
  • Strong customer communication skills.
  • Microsoft or Cisco certification desirable.
  • Troubleshooting skills of IT hardware and software systems e.g. PC/Printers/Mobile Devices
  • Ability to troubleshoot multiple issues at one time
  • Understanding of Network Infrastructure e.g. LAN, WAN
  • Ability to conduct research into PC issues and products as required.
For more information contact Martin Connell on 091 507 507 or email an updated CV to martin.connell@cpl.ie For more IT jobs visit www.cpljobs.ie.

This job originally appeared on RecruitIreland.com