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  • Dublin, Waterford, Carlow
  • Athlone, Galway
  • Job reference number:15412896
  • Client ID:RI/889763
  • Posted on:07-DEC-2018
  • Salary:Competitive
  • Location:WATERFORD
  • Job type:PERMANENT

What you need to know

You will work as a Junior Technical Consultant for our client in Waterford.

Your new job

Key duties & responsibilities:

  • Resolves support tickets and issues and maintain constant communication with customers on efforts throughout the resolution process.
  • Communicate recurring support issues to management.
  • Escalates priority support to management.
  • Identify and understand the business needs of the clients and take appropriate decisions.
  • Make suggestions to improve processes and systems.
  • Performs other related duties as assigned.
What are we looking for?

  • Fluent French speaker required.
  • Experience in an application support and troubleshooting environment is essential.
  • Experience with SQL, mostly SELECT statements for data verification is essential.
  • Experience in e-Commerce and web environments.
  • Familiarity with Support Ticketing Systems.
  • The successful candidate will have excellent attention to detail.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Deal with all queries and information in a professional and confidential manner.
  • Ability to communicate critical issues and resolution to the customers and Application teams.
Apply for this job now or get in touch with Sarah O’Donnell on 051-353825

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust.

This job originally appeared on RecruitIreland.com