QUALITY ASSURANCE ASSISTANT WATERFORD

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MATRIX RECRUITMENT

  • Dublin, Waterford, Carlow
  • Athlone, Galway
  • Job reference number:15412892
  • Client ID:RI/889905
  • Posted on:07-DEC-2018
  • Salary:Competitive
  • Location:TIPPERARY, WATERFORD
  • Job type:PERMANENT

What you need to know

You will work as a Quality Assurance Assistant for our client based in the South East, easily commutable from Waterford City (20 min) and County, and South Tipperary (30 min).

This is a full-time and permanent role .

Your new job

Key duties & responsibilities:


  • Reviewing and scoring tickets on the Service Desk ticketing system.
  • Listening to call recordings to ensure that best practice is being adhered to at all times.
  • Identify areas for improvement


What are we looking for?


  • A third level qualification in an IT discipline – essential
  • Familiarity with Support Ticketing Systems would be a distinct advantage.
  • Previous experience in a similar Quality or client facing role.
  • The successful candidate must have strong communication skills and a passion for customer service.
  • Excellent written and spoken English.
  • Highly motivated and proactive individual.
  • The ability to work well as part of a team.
Apply for this job now or get in touch with Sarah O’Donnell on 051-353825

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust.


This job originally appeared on RecruitIreland.com