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  • Dublin, Waterford, Carlow
  • Athlone, Galway
  • Job reference number:15412892
  • Client ID:RI/889905
  • Posted on:07-DEC-2018
  • Salary:Competitive
  • Job type:PERMANENT

What you need to know

You will work as a Quality Assurance Assistant for our client based in the South East, easily commutable from Waterford City (20 min) and County, and South Tipperary (30 min).

This is a full-time and permanent role .

Your new job

Key duties & responsibilities:

  • Reviewing and scoring tickets on the Service Desk ticketing system.
  • Listening to call recordings to ensure that best practice is being adhered to at all times.
  • Identify areas for improvement

What are we looking for?

  • A third level qualification in an IT discipline – essential
  • Familiarity with Support Ticketing Systems would be a distinct advantage.
  • Previous experience in a similar Quality or client facing role.
  • The successful candidate must have strong communication skills and a passion for customer service.
  • Excellent written and spoken English.
  • Highly motivated and proactive individual.
  • The ability to work well as part of a team.
Apply for this job now or get in touch with Sarah O’Donnell on 051-353825

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This job originally appeared on RecruitIreland.com