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  • Job reference number:15411973
  • Client ID:RI/
  • Posted on:04-DEC-2018
  • Salary:30k
  • Location:KILDARE
  • Job type:PERMANENT

Service & Maintenance Department Senior Administrator

Report to: Service & Maintenance Director and Technical Services Director

Salary: €30k per Annum (Negotiable depending on relevant experience)

Location: Kildare

Purpose: This is a full-time post as a Senior Administrator within our Service & Maintenance Department. Direct reporting into the Service & Maintenance Director and Technical Services Director.

Key responsibilities:

  • Senior Administration role which will include co-ordinating the Service & Maintenance Administration Department.
  • Management of the various administration functions including delegation of works and ensuring follow up by 2no administration staff within the Department.
  • Overseeing the engineer’s schedules on a daily and weekly basis.
  • Ensuring all Service & Planned Maintenance projects are logged in a timely manner through our FieldAware service system.
  • Working with the Maintenance administrator to ensure that maintenance visits are scheduled as required, maintenance reports are closed off by site staff and reports and/or recommendations are issued to Client in a timely manner.
  • Overseeing functions of the Service Department including but not limited to: scheduling of service works, follow up on closure of service reports, issuing recommendations and quotes to Customers in a timely fashion, sourcing and ordering of spare parts, booking in service works with customers, arranging service callouts and ensuring client SLA’s are met.
  • Managing various different Client portals and ensuring information is submitted to same in an accurate and timely fashion.
  • Overseeing the invoicing function of the Department.
Qualifications needed:

  • Proficiency in all Microsoft Packages
  • Excellent computer skills
  • Experience in Sage Accounts/Sage Construct is not necessary but would be an advantage

  • Worked in a Service Co-Ordinator position
  • Ability to meet deadlines
  • 3 years’ experience in a similar Customer Service roll
Need to be:

  • Strong customer service skills
  • Team player
  • Highly organised
  • Self-starter and motivated
  • Work on own initiative
  • Strategic thinker
  • React well to pressure
  • Good communicator
  • Accurate
  • Trusting and honest
Job Type: Full-time, Permanent

Salary: €30,000.00 /year

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