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  • Unit 2D Eastway Business Park
  • Ballysimon
  • Job reference number:15367613
  • Client ID:RI/TSTL
  • Posted on:11-JUL-2018
  • Salary:Attractive salary + bonus
  • Location:LIMERICK
  • Job type:PERMANENT

Telesales Team Leader

For over 40 years the Richardsons’ team has specialised in supplying fresh foods to the catering and hospitality sectors across the South of Ireland. On time delivery of premium quality foods with professional customer care is the essence of our offering. We have grown due to our excellent customer service and extensive fresh foods product range. We are now entering a period of further growth and we are seeking to hire for a number of key roles within the team.

In the current buoyant market, our customers increasingly look for professional suppliers that will consistently meet their demanding requirements. Our success is achieved through our people. Our business depends on developing and maintaining deep long-term customer relationships. With that in mind we seek to recruit the very best people for every role.

We currently require a Telesales Team Leader to join and lead our Telesales Team. This role will be based in our Limerick office and will report to the Sales Manager. The ideal candidate is a person who is both sales and customer focused, with excellent interpersonal and leadership skills.

Key Responsibilities:

  • Develop and Lead the telesales team to achieve KPIs and sales growth targets.
  • Build relationships with business customers across a diverse range of products, while working in a fast-paced, quality and service focused environment.
  • Roster staff and provide cover for the team when required.
  • Liaise with all other departments of the Richardson`s team i.e. Field Sales, Purchasing, Operations and Finance.
  • Utilise the company’s customer order-processing / management system to provide daily customer activity reports and sales-leads opportunity reports.
  • Attend daily operational meetings to provide insights and analysis into customer sales ordering trends and follow-up on actions.

The successful candidate(s) must have:

  • Proven ability to lead in-house telesales team in providing excellent B2B customer service, upselling skills to maximise sales order values and achieve sales growth targets.
  • Ability to create a sales and customer service culture within the team
  • Proven track record in team development and coaching team members to . Ensure daily sales support and telesales activities are consistently completed with a high attention to detail.

This is a key role with an attractive salary and performance related bonus. There will be opportunity also for career advancement.

If you are great at building relationships, enjoy the challenge of new business development and want to work with a very progressive company, then Richardsons would like to hear from you today! Please email your CV to

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