Business Process Improvement Specialist

Position Description

The ESB Networks Business Process Improvement sits within the Digital & Process Support team within Networks Delivery Services, the team leads, manages, supports & participates in a wide range of business process improvement initiatives. The team’s objective is to deliver innovative and value-driven solutions for internal & external customers that will improve performance, resulting in tangible, measurable benefits throughout ESB Networks.

Key Responsibilities 

• Assist in the Identification of business processes that require review and improvement. 
• Collaborate with line managers to conduct structured process reviews, providing support and guidance throughout 
• Ensure that reviews are conducted using appropriate frameworks and methodologies to deliver consistent and actionable outcomes. 
• Identify and implement actions to improving business processes and systems. 
• Participate in the analysis of data to support the business initiatives. 
• Foster strong, innovative, collaborative teamwork within the Process Improvement team and within the teams across the business. 
• Apply problem-solving skills to design and deliver effective solutions using available technologies, such as Office 365. 
• Provide support to ESB Networks SharePoint site owners and users, enabling them to maximise the platform’s capabilities. 

Experience and Qualifications  

Essential 

• Either 3rd Level qualification or equivalent work experience  
• Minimum of 2 years working experience 
• A strong interest and competency in the use of Technology 
• A strong working knowledge of Office 365, Microsoft SharePoint, MS OneDrive etc. 
• Excellent communication and interpersonal skills 
• Ability to work with a wide range of stakeholders and business functions 
• A high level of commitment and flexibility 
• Strong teamwork skills 
• A track record of innovation and critical thinking 
• Full clean driving licence 

Desirable 

• Lean Six Sigma or other Process Improvement methodologies experience 
• Previous Office 365/ MS SharePoint experience 
• Previous PowerApps/Power Automate experience 
• A knowledge of SAP IT systems 

Location 

Flexible, Preferred location Portlaoise or Cork, however other locations will be considered

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to 

Business Process and Performance Improvement Manager in Digital & Process Support, Networks Delivery Services

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training 
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€40,000 - €47,000 per annum.

Closing Date

3rd of October 2025

Your application will be held in reserve for 6 months should you be suitable for the role.