We are currently recruiting Executive Accommodation Manager for a prominent 4* Hotel Co Kerry.
Purpose of Job:
To lead, manage, and direct the Accommodation Division, ensuring the highest standards of cleanliness, presentation, and guest experience across the hotel at all times.
To contribute as a senior member of the management team in delivering a high-quality, well-maintained product, while driving operational efficiency, team performance, and departmental profitability.
Key Responsibilities:
To plan and direct the safe and efficient operation of the Accommodation Department. To provide guests with a quality, well-maintained hotel, along with exceptional service at all times.
The position oversees the development and implementation of departmental strategies and ensures alignment with overall hotel objectives and service standards. As a senior member of the management team, contributes to hotel-wide strategies that deliver products and services to meet and exceed guest expectations.
Customer Service:
Driving a culture which delivers outstanding guest experience across all accommodation areas:
- Analysing guest feedback and communicating key trends to the team
- Implementing actions to improve service and guest satisfaction
- Managing guest complaints and ensuring timely resolution
Managing the Operation:
To plan, organise and control the day-to-day operation of the Accommodation Department:
- Overseeing all accommodation areas including bedrooms, public areas, and back-of-house
- Ensuring effective rostering, scheduling, and resource planning in line with business needs via Alkimii platform
- Managing room turnaround, inspections, and productivity
Communication:
- To maintain strong communication with management and all departments
- To hold daily briefings within the department
- To attend HOD, operations, and other required meetings
People Development:
To lead, motivate and support the Accommodation team:
- Managing recruitment, selection, and onboarding in conjunction with HR
- Leading, coaching, and developing managers and team members
- Conducting regular performance reviews and appraisals
Financial Performance:
To maximise departmental profitability:
- Managing departmental budgets, forecasts, and cost controls
- Monitoring labour costs, productivity, and operational expenses
- Analysing financial performance and implementing corrective actions
Standards & Quality:
To ensure the highest standards are consistently delivered:
- Maintaining accommodation standards in line with hotel expectations
- Implementing and reviewing SOPs and departmental procedures
- Conducting regular quality inspections and audits
- Monitoring and improving performance against standards
People Management:
Appraisals:
- Ensure all team members are appraised in line with procedures
- Identify and develop talent within the department
Grievance & Disciplinary:
- Ensure procedures are followed and documented
Morale & Motivation:
- Promote a positive working environment
- Support team engagement and development
Training:
- Identify and support departmental training needs
- Ensure all training is completed and recorded
Leadership & Direction:
To provide clear direction to the Accommodation team:
- Communicating hotel and departmental objectives
- Aligning team goals with overall business strategy
Health & Safety:
To ensure the safety and wellbeing of guests and employees:
- Ensuring all incidents and accidents are reported correctly
- Maintaining high levels of security across the department
Specific Job Accountabilities:
- Overall responsibility for hotel-wide cleanliness and presentation
- Management of accommodation standards and performance
- Oversight of cleaning schedules and deep-clean programmes
- Supporting refurbishment and improvement projects
- Ensuring compliance with all operational and legal requirements
- Monitoring KPIs including guest satisfaction, labour cost, and productivity
Please note, we can only accept applications from persons who are currently eligible to live and work without restriction in Republic of Ireland.
For full job information and details please forward current CV in Word Format with Reference details to richard@rlconsult.com call Richard at 086-8333677