We are actively recruiting experienced Front Office Manager for a busy 4* Hotel in Cork
Your Role
· Under the general guidelines of the GM / DGM, to ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
· To provide quality service to guests at all times, dealing with all complaints arising in a timely manner
· To carry out duties in accordance with statutory, health and safety requirements
· Assist with Front Desk activities / guest queries and check in / out of guests, manage shift if required
· Deal with all Accounts enquiries relating to the Department and manage payments, ensuring they are balanced and accurate
· Assist with the induction, training, mentoring and supervision of all Team Members
· Track and monitor weekly customer feedback and respond as appropriate
· Review Customer Service feedback targets and implement corrective action if / as required
· Ensure guest satisfaction standards are maintained by the Reception Team
· To control all costs, including payroll, associated with the Department
· Motivate the Team Members towards achieving the Sales targets for Front Office
· To liaise with the Revenue and Reservations Manager in maximising Front Office sales
The Person
· Have 2/3 years previous management experience in Front Office Supervisory or Management operations in a 4/5 star hotel
· Have excellent interpersonal skills - be a genuine, friendly, welcoming person
· Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
· Have extensive experience working with Opera Cloud PMS
· Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
· Be flexible, be prepared to help out the rest of the Team in a willing and positive manner
· Have excellent attention to detail
· Have a pro-active approach to selling
· Have excellent spoken and written English
For full details please contact Richard Lynch at 086-8333677...Email current CV in Word Format to Richard@rlconsult.com including Reference contact information
Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.