About Your New Employer
Sigmar Recruitment are recruiting on behalf on a well established organisation who specialise in the technical industry and they are currently looking to add an additional Administrator into their Helpdesk Team.
This role will be fully onsite based in North Co. Dublin 17 so need someone local or willing to commute. Ideally, you will have experience within a Technical / Helpdesk role prior. They are open to any experience, once you bring the eagerness to learn.
About Your New Job
Your role will involve working as a Helpdesk Administrator; a role in which your primary focus will be supporting the client portfolio
Duties will include:
- Schedule maintenance queries, liaising with engineers and booking them into various client site calls
- Ensure smooth running of the Helpdesk and coordinate queries
- Communicate effectively with clients actioning any urgent calls or queries
- Ensure IT system accurate with information and storing data
- Ability to assist other team members with other projects
What Skills do you need:
- Previous experience in a Helpdesk / Contact Centre role is desired
- A background in Engineering, facilities or construction is desirable
- Excellent abilities working with IT Systems and Microsoft Office packages
- Excellent communication skills with the ability to deal with escalations and urgent queries.
- Confident in working in a busy environment with a friendly, close knitted team
What can you expect:
- $35,000 per annum, depending on experience
- Training is provided due to a strong wealth of experience from the team
- Opportunity for growth within the Company
- 35-hour week, Monday to Friday. Fully office based
Next steps:
- Apply now by clicking the Apply Now button or contract Rachel O Donovan on Rodonovan@sigmar.ie and/or 01 474 4614
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