Customer Service Member - Breakdown Assistance

About Your New Employer

We are recruiting on behalf of our well known and highly regarded client, a company who provide nationwide car breakdown assistance and are looking to expand their growing team.

Your role would see you working as a Customer Service Member assisting Members and customers with roadside breakdown assistance and queries.

Duties will include:

• Handle inbound calls and queries, recording and collecting their details and information.
• Delivering exceptional customer service and overall creating a positive first impression
• Handling objections, resolving issues and escalating complex cases when required.
• Contributing to improvements in the process which overall adds to the team success.
• Work flexible shifts, including days, evenings, weekends & public holidays.

What Skills do you need? 

• Minimum 1 year of experience in Customer Service or Contact Centre.
• Excellent communication skills, both written and verbal.
• Ability to stay focused, calm and work collaboratively within the team.
• Accurately achieve targets and KPI outlined by team.
• Record accurate information on the system correctly. 

What is on Offer for you?

• € 26,400 per year + shift premiums.
• (OTE € 30,000 to € 35,000 in year 1).
• Increase in salary after probationary period and twice yearly salary reviews in place.
• Full time, Permanent position. Monday - Friday 9.00am to 5.30pm in their Dublin office.
• Hybrid model in place after 8 week Training and then moving into a rotating shift pattern.
• Fully paid training with clear and concise career progression pathways.
• Exclusive discounts on Insurance and membership.
• Benefits on Gym, Phone, Health Insurance, EAP and lots of others.

What’s Next

Apply now by clicking the Apply Now button or Rachel O Donovan – rodonovan@sigmar.ie  or contact her via 01 474 4614.