Sigmar Recruitment

Helpdesk Administrator

View Sigmar Recruitment profile
Location
dublin county ireland, Ireland
Employment type
Full time
Salary
€35,000
Apply now
Apply now

Helpdesk Administrator

About Your New Employer

  • Why Join Us?
    • Join a reputable engineering company known for its commitment to excellence.
    • Be part of a dynamic team dedicated to providing top-notch helpdesk support.
    • Enjoy a collaborative work environment with opportunities for professional growth.

About Your New Job

  • Key Responsibilities:
    • Ensure the smooth running of our Helpdesk, working as part of our helpdesk support team.
    • Answer calls and emails from clients and action responses to emergency callouts, liaising with Burlington staff and mobile engineers.
    • Process and centrally store data associated with service calls and programmed service visits/daily sign-offs.
    • Schedule maintenance visits and handle access issues.
    • Liaise with specialist sub-contractors, ensuring they conform to client specifications.
    • Ensure maintenance reports and all paperwork meet our standards and those set by clients, issuing them in a timely manner.
    • Assist with issuing maintenance and daywork (callout) invoices, ensuring they conform to client requirements, e.g., Purchase Order Numbers.
    • Work with the operations manager and operations director on all functions of the helpdesk activity and develop improvements in the operation of the helpdesk.
    • Issue risk assessments and safety documentation, liaising with clients regarding these, and ensuring their central storage.
    • Maintain training records for all engineering staff.

What Skills You Need

  • Essential Requirements:
    • Background in Facilities/Reception.
    • Strong organizational and multitasking skills.
    • Excellent communication skills, both written and verbal.
    • Ability to work effectively as part of a team.
    • Proficiency in using helpdesk software and Microsoft Office Suite.

What’s on Offer

  • Benefits:
    • Competitive salary of €35K.
    • Opportunities for career advancement within the company.
    • Supportive and collaborative work environment.
    • Comprehensive training and development programs.

What’s Next

Apply now by clicking the “Apply Now" or email emurray@sigmar.ie. If the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.

Important Dates
Posted on
05 August, 2025
Application deadline
20 August, 2025

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