Italian Customer Service Representative

ITALIAN - CUSTOMER SERVICE REPRESENTATIVE

Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.

This role will have hybrid working options after a probation period with the role being based in Galway City. 

RESPONSIBILITIES:

·       Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.

·       Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.

·       Representing the company in a professional, courteous, and efficient manner

·       Complete documentation to in-house standards and be compliant with all in house procedures.

·       Working in a safe manner at all times.

·       Reporting to the Customer Service Team Leader.

REQUIREMENTS:

·       Fluent in Italian and English, both spoken and written required

·       Minimum 1 years’ experience working in a Call Centre or Customer Service oriented role. - - advantageous but not essential 

·       Strong communications skills

·       Driver License preferable

·       Excellent telephone and customer service skills

For more information, please contact sean.keating@cpl.ie

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