Technical Support Specialist

Technical Support Specialist 

Our client, based in Shannon, Co. Clare, one of the major employers in in the aircraft engine services sector, part of a wider European aviation network that provides engineering support to aircraft lessors during engine lease transitions are seeking an experienced Technical Support Specialist to join their expanding team.

This position is an excellent opportunity to grow your career in an expanding industry sector, so if you are interested, please apply!

The Role:

Our client requires candidates with high levels of awareness and attention to detail, as the work requires short response times, as well as communication with all stakeholders, knowledge and skill in the use of maintenance manuals, documentation systems and airworthiness legislation requirements.

Reporting to the Head of Technical Services, the Technical Support Specialist responsibilities will include:

• Management of Engine short term, Operations Lease and Lease Pool Induction engine documentation

• Creation of Lease Return Discrepancy Reports

• Creation & management of documentation file structures

• Creation of Asset Project & maintenance of records in various databases (Electronic Asset Transfer System)

• Update of various record systems & Weekly Tracker reports

• Attend and participate in weekly conference calls with stakeholders

• Review customer supplied documentation for accuracy & communication with customer & any necessary outside parties to close off open issues with paperwork

• Reviewing an aircraft engine’s current and historical paperwork

• Review documentation for Lease Pool Induction Engines including Back to Birth (BtB) review of all Life Limited Parts. Communication with any necessary outside parties to close off open issues with BtB paperwork

• Communicate with external vendors to resolve any issues with LLP documentation

• Liaise with Customers, Technical Consultants, Stakeholders & numerous internal departments in order to create and compile necessary documentation for Marketing Sales Document (MSD) packs

• Proof and amend documentation where necessary to complete MSD packages

• Use and interpret Original Engine Manufacturer’s Manuals and Service Documentation in order to review Life Limited Cycle Restrictions on LLP’s being analysed

• Keeping up to date with any new and Critical Airworthiness Directives relevant to the role

• Use specialised computer databases containing live and archived engine/component records

• Assist other Engineering and Back to Birth teams in the Technical Services Provision team as dictated by customer demands

Skills & Experience that we need:

• Must be self-motivated and capable of working on own initiative

• Thorough approach to work with high attention to detail and accuracy

• High affinity for numbers, analytical thinking, and technical understanding required

• Excellent communication skills both verbal and written

• Strong people skills with a professional and flexible approach to work

• Strong ability to work in teams

• Willingness to enrol in training and to travel as necessary for work related / training related issues

• Excellent MS Office skills as the work is IT based

• Experience with MS Excel and MS Outlook

• Aircraft and/or aircraft engine knowledge would be an advantage

The Offer:

This position is a permanent role, with salary depending on candidate skills and experience, but expected salary of €35K - €50K plus per annum, with additional scope for an exceptional candidate, and excellent benefits package.

Based in Shannon, Co. Clare with hybrid working model available after successful completion of probation.

How to Apply:

If you are interested in applying or want to know more about this role please contact,

 Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to orlaigh.quinn@cpl.ie.

For a full list of our open jobs, please have a look at cpl.com.

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