Finnish Insurance Operations Team Lead

Team Lead - Finnish Operations (Dublin | Hybrid)

This opportunity sits within the Irish operations centre of a long-standing European financial services organisation specialising in life insurance and long-term investment solutions. The business supports a broad Nordic client base and is known for its focus on stability, quality, and long-term relationships rather than short-term wins.

You'll lead a Finnish-focused operations team responsible for the end-to-end administration of life policies, from onboarding new business through to claims. This is a people-led role with real operational ownership - ideal for someone who enjoys developing teams while staying close to day-to-day delivery.

The role

• Lead and develop a specialist operations team through regular one-to-ones, performance discussions, and coaching

• Oversee daily workflows, workload distribution, rotas, and service level delivery

• Act as the first escalation point for complex cases and customer queries

• Create a supportive, high-performing team culture built on clarity, accountability, and collaboration

• Partner with colleagues across operations, product, and other internal teams to ensure smooth end-to-end processes

• Contribute to process improvements, projects, and service enhancements

• Support the Operations Manager with evolving priorities and cross-functional initiatives

What they're looking for

• A third-level qualification in business, finance, or a related field

• Experience within financial services - insurance, pensions, or investments would be ideal

• Strong communication skills in English and Finnish are preferred

• Previous team leadership experience, or a senior operational background with clear people leadership exposure

• A customer-focused mindset with strong problem-solving skills

• Ability to manage competing priorities while maintaining accuracy and attention to detail

• Confidence, sound judgement, and strong interpersonal skills

What's on offer

• Comprehensive training and ongoing development

• Long-term career stability within an established organisation

• A collaborative, open culture with a flat structure

• Genuine input into how processes and services evolve

• Modern office environment with a hybrid working model

• Strong emphasis on work-life balance

If you're ready to step into a leadership role where you'll have visibility, responsibility, and the chance to shape how a team operates day to day, this is well worth exploring.

OK, I am interested. What is next?

To apply for the role, please share your CV. If you want to explore further, please contact us at Engage People.