A well-established Credit Union is seeking an accomplished Head of Operations to lead its operational and administrative functions. The organisation is committed to member-focused service delivery, regulatory excellence, and strong governance, and is offering a pivotal leadership role for the right candidate.
About the Role
As Head of Operations, you will be a senior member of the leadership team, reporting directly to the CEO and working with the Board. You will oversee branch operations, IT and digital systems, compliance, credit control, and staff management. You will drive operational improvements, ensure regulatory compliance, and support strategic growth initiatives.
Key Responsibilities
Lead and manage all branch and back-office operations.
Ensure compliance with all regulatory, legal and Central Bank requirements (including AML, fitness & probity).
Oversee IT systems, process improvement, digital innovation and vendor relationships.
Manage credit control, lending operations, and control of the loan book.
Lead staff performance, training, and development across operations functions.
Drive continuous improvement in member experience and service delivery.
Contribute to strategic planning and implementation of business initiatives.
Maintain high standards of governance, risk management and internal controls.
What You'll Need
Significant leadership experience in operations, preferably in financial services, cooperatives or credit unions.
Strong knowledge of regulatory compliance, risk and governance frameworks.
Excellent strategic, analytical and problem-solving skills.
Outstanding communication and stakeholder management abilities (internal & external).
Demonstrable track record of implementing operational improvements and change.
Integrity, professionalism, and a member-oriented mindset.
Experience in managing multiple projects and balancing priorities in a dynamic environment.
What's on Offer
Competitive base salary plus performance bonus. Competitive Benefits, including pension from Day one.
Opportunity to shape the future of the organisation and lead key strategic initiatives.
A supportive leadership team and culture committed to excellence.
What's Next: To find out more, reach out to Michael Gorman or apply with your CV below.
Jobs at Engage People
Accounting Assistant (Part Time)
Product & Engineering Finance Business Partner
Accounts Payable Manager