IT Application Support Engineer

Role Title: IT Application Support Engineer

Summary:
Responsible for maintaining and supporting pharmaceutical IT applications, ensuring system reliability, compliance, and optimal performance.

Key Responsibilities:

• Application Support: Monitor, maintain, and update pharmaceutical applications (LIMS, ERP, CRM, etc.).

• Hardware & Software Maintenance: Install and support computers, printers, and related peripherals.

• Help Desk Support: Provide end-user technical support, troubleshoot issues, and document resolutions.

• System Administration: Manage Active Directory, user accounts, backups, and disaster recovery procedures.

• User Training: Deliver training, develop guides, and assist users with application functionality.

• Collaboration: Work with IT, QA, development teams, and vendors to resolve issues.

• Compliance & Security: Ensure systems meet FDA, GMP, and SOX standards; maintain data security.

• Performance Optimization: Monitor and improve system efficiency and user experience.

• Projects: Support new implementations, upgrades, migrations, and validation (IQ/OQ/PQ).

• Reporting & Documentation: Maintain accurate system records and generate performance reports.

• Audit Support: Assist with inspections, audits, and CAPA implementation.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.

• 3–5 years’ experience in application support (pharma/healthcare preferred).

• Proficient in SQL, databases, and scripting.

• Knowledge of pharmaceutical validation and regulatory standards.

Please send your cv to Vina.horgan@cpl.ie