Field Service Engineer - Ireland

Field Service Engineer - Ireland.

As a Field Service Engineer, you will work as a member of the Service Team, assisting in the installation, commissioning, implementation, and maintenance of dispensing products. This includes large, complex robotic drug storage systems. Assisting operating staff with day-to-day queries and fault diagnosis, either remotely or on site.

This is a field based role so the successful candidate will be out on the road all week.
Ideally the successful candidate will reside in the Greater Dublin or surrounding area.

About the role
We are recruiting for a Field Service Engineer to cover Ireland to assist in the installation and maintenance of large, complex robotic drug storage systems and assisting operating staff with day to day queries and fault diagnosis either remotely or on site.

Main responsibilities will include:
• Collaborate with the project and installation teams to deliver projects to agreed project plan deadlines.
• Undertake commissioning of new customer sites.
• Communicate and co-ordinate with other on-site trades / workers.
• Establish and maintain good customer business relationships and provide customer training.
• Performing administrative duties including expenses and on-line training and accurately maintaining company records and customer reports.
• Able to troubleshoot and take ownership of complex issues, to determine root cause and implement resolution.
• Ensure on-site service repairs completed to a high-quality standard, first time, in a professional manner.
• On-site or remote fault diagnosis, complete on-site planned preventative maintenance to a schedule.
• Achieve individual and team target goals.
• Ordering and maintaining a stockholding of parts.
• Adhering to health and safety requirements.
• Be able to work away from home when required, to assist installations, commissions, attend training, meetings or covering out of area service breakdowns.
• On-call evening and weekend working will be required on a rota basis.

Interested applicants should have:
• Achieved a minimum level 6 Mechanical / Electrical engineering qualification or similar subject.
• Have several years’ experience in electro-mechanical systems fault diagnosis, repair, servicing, and installation or similar.
• Excellent customer skills and be able to set and manage customer expectations face to face, via telephone /via Microsoft teams meetings and in writing.
• Excellent time management skills, ability to arrange your own diary and prioritise your appointments.
• Strong communication skills and be able to communicate at all levels.
• Able to work as part of a team and independently.
• Experience of managing your own stock