Senior Assistant Manager Co Wexford hotel

Job Description: Senior Assistant Manager

The Senior Assistant Manager is responsible for the overall management, leadership, and successful operation of all Food & Beverage outlets and general day-today Operations within the Hotel

The role is accountable for delivering exceptional guest experiences, maintaining high operational standards, achieving financial targets, and developing a motivated and high-performing team. The Manager will oversee all aspects of staffing, training, service delivery, stock control, compliance, and departmental performance while ensuring the Food & Beverage offering aligns with the hotel's standards and objectives.

Key Responsibilities

Leadership & Team Management

· Lead and manage all Operations teams across the property

· Foster a positive, professional, and guest-focused culture throughout the department.

· Recruit, onboard, train, and develop team members in line with hotel standards.

· Ensure effective communication and teamwork across all Departments / outlets.

· Promote staff engagement, accountability, and continuous improvement.

Staffing & Rostering

· Prepare, manage, and approve weekly and monthly staff rosters

· Ensure staffing levels are aligned with business requirements, seasonal demand, and labour budgets.

· Monitor labour costs and productivity across all Departments and outlets.

· Manage annual leave requests and ensure appropriate departmental coverage at all times.

Training & Development

· Ensure all new employees complete a structured induction and onboarding programme.

· Deliver and coordinate ongoing training in customer service, product knowledge, upselling, food safety, and operational procedures.

· Identify training needs and implement development plans for supervisors and team members.

· Maintain training records and ensure compliance training is completed and up to date.

Operational Management

· Ensure all outlets operate efficiently and consistently to the highest standards.

· Maintain exceptional standards of service, cleanliness, presentation, and guest care.

· Monitor service delivery and implement improvements where necessary.

· Work closely with the Kitchen Team and other hotel departments to ensure seamless operations.

· Support and oversee events, group dining, and seasonal promotions where required.

· Ensure all opening, closing, and operational procedures are consistently followed.

Systems & Technology

· Manage staff scheduling, attendance, and recruitment

· Ensure rosters are published in a timely manner and accurately reflect business needs.

· Ensure all Food & Beverage team members are trained and competent in the use of departmental systems.

· Liaise with suppliers and service providers regarding system support, updates, and enhancements.

Guest Experience

· Lead by example in delivering exceptional hospitality and customer service.

· Build strong relationships with guests and actively engage with customer feedback.

· Resolve guest complaints professionally, efficiently, and in a timely manner.

· Monitor guest satisfaction scores, online reviews, and customer feedback.

· Implement improvements to continuously enhance the guest experience.

Menu & Product Development

· Work closely with the Head Chef and senior management team on menu planning and development.

· Assist in developing seasonal menus, beverage offerings, and promotional activities.

· Monitor industry trends and guest preferences to ensure the Food & Beverage offering remains competitive.

· Ensure consistency and quality across all food and beverage products served.

· Support the development of wine, cocktail, and coffee offerings across all outlets.

Compliance, Health & Safety

· Ensure full compliance with HACCP regulations and food safety standards.

· Maintain compliance with all health and safety legislation.

· Ensure licensing laws and alcohol service regulations are adhered to at all times.

· Conduct regular departmental audits, inspections, and risk assessments.

· Maintain a safe environment for guests and employees.

· Maintain accurate records and documentation in accordance with company and legal requirements.

Candidates require 3+ years Food and Beverage Management experience in a similar role in busy Hotel. Applicants require current legal status to work in Ireland without restrictions, Work Permit is not available for this role

For full Job Description and more information please forward current CV with Reference details to richard@rlconsult.com