SIGMAR RECRUITMENT

SIGMAR RECRUITMENT

O2C GERMAN


Posted on:
06/11/2019
Location:
CORK
Salary:
NEGOTIABLE
Job type:
PERMANENT
Job reference number:
15475950
Client ID:
TVIOTCIY
My multinational pharmaceutical client is currently recruiting for a German Order Management Associate to join their expanding team.

Your role would be to support the accurate, efficient and compliant customer order processing for customers across the business.

Ideally this role would suit someone who demonstrates understanding of order management processing and experience in customer service .

Day to day responsibilities would include but not limited to:

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local team where applicable.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries
Basic Requirements:

  • Bachelor’s degree (or equivalent work experience)
  • Experience with SAP O2C Module
  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
  • Fluency in English & German language


Please contact TJ on 021 235 9144 or tvinod@sigmar.ie for a confidential discussion

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