Businesses, regardless of their structure and size are becoming increasingly dependent on technology to operate and compete effectively in the marketplace. As this reliance on IT continues to grow, the resources requiredto support an increasingly complex IT environmentcan struggle to keep up.
Therefore, it is not uncommon for a business to be overwhelmed with the day to day responsibilities of keeping IT infrastructure up and running efficiently.
By providing this unique service through our dedicated service team,we ensure that all the expertise and infrastructure is available when we need it, and more importantly, when our clients need it.
One of the great things about working in a company like Unitec is that there is never a dull moment – we solve hard IT problems, so our clients can make the world awesome every day. Unitec serves a wide variety of clients, and just as our clients vary widely in nature, so do our engineers’ workdays
We consider our team to be some of the best professionals in the industry. Working with Unitec is as simple as plugging us in. Wemonitor our client’s systems 24/7, 365 days a year. Unitec’s Managed Services ensures your technology and networks operate sufficiently for your organisation. We do all this whilst also providing both remote and onsite customer support when required. Offloading this infrastructure management to our experienced Managed Services and Business IT experts allows you to concentrate on running your business with minimum IT interruptions.
We work with the client to identify opportunities to enhance business performance and improve efficiencies. Once these opportunities have been identified, we implement be-spoke solutions to ensure business continuity, automation and growth.
This role is based office based and the core responsibilities are listed below.
1st point of contact for all inbound sales activity (website, email, phone etc.)
Ensure all inbound sales requests are dealt with in a timely manner
Providing existing clients with quotes as required – ad-hoc product sales
Ensuring adequate information is captured and included in the sales proposal when providing proposals to clients
Ensuring all CRM is kept up to date in terms of Opportunity\pipeline management, ticket status, etc.
Communicating with clients on a daily basis around open sales opportunities
Managing daily Requests for Quotes in a timely manner and keeping all parties up to date
Ensure inbound sales are escalated if required to sales account managers i.e... solution sales such as new WIFI setups, servers, new offices, backup solutions etc.
Company purchases in relation to products (both for clients and staff)
Working with distributors to manage timely delivery
Sourcing products to ensure best pricing incl. if a primary distributor has no stock of required items
Responsible for all incoming deliveries incl. to Unitec, Client site etc.
Ensuring all products are clearly labelled and entered on the CRM
Product Shipment – goods are shipped when given to engineers
Inventory transfers to be completed for van stock items once submitted by the engineers
Unitec Internal Stock Management
Skills & competencies:
Good time management
Good conflict management
Strong computer literacy especially in Microsoft applications
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
This is a full-time office-based role in Clonmel Co. Tipperary. Proven excellent sales, administration and customer service experience is a must.