Job Scope: The ecommerce Manager is responsible for the management, development and growth of the ecommerce business.
Key Responsibilities :
Increase conversion rate and grow online sales
Monitor & report on key ecommerce metrics using Google Analytics, SAP and in-house reporting tools
Work with all 3rd parties including SI, Card Acquirer, Warehouse Mgt System, Shipping and Logistics Partners etc
Work with Customer Acquisition team to drive traffic using SEO, PPC, Marketing , affiliates and 3rd party agencies
Manage content team to optimise website content, product descriptions and imagery,
Collaborate with internal depts and online merchandisers to ensure that our digital offering follows best e-commerce practise and ensures alignment with bricks and mortar stores .
Work with Product owner to deliver new functionality across the platform
Manage fulfilment and delivery of products from the online store to the customer
Manage the ecommerce customer support team to ensure a good customer journey and experience
Keep up to date with ecommerce best practice and make recommendations on new digital marketing and ecommerce opportunities
Monitor competitor activity
Report frequently with progress reports and recommendations on how to further drive key metrics
Qualifications, skills and experience:
Relevant third level degree and/or professional qualification
Minimum 5 years commercial experience in ecommerce
In depth knowledge of ecommerce KPI’s (conversions rates, visitors numbers, AOV), Google Analytics, SEO
Ability to operate and influence at a senior level
Project Management experience
Strong knowledge of retail business an advantage;
Staff management/supervision experience essential
Excellent written, interpersonal, communication and presentation skills
Good time management skills, with the ability to meet tight deadlines and maintain high levels of attention to detail
Ability to work well in a team, both inside ecommerce Dept and as part of the wider team
Note: This Job description is not a static document and doesn’t propose to cover every aspect of this role. Duties and responsibilities of this role may vary in the future. These will be communicated to you by your manager.
For a confidential discussion and more information on the role, please contact Deirdre Moran .
For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.
Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs!