Account Manager - Aviation

Job Title: Account Manager
Contract type: Permanent
Benefits include: Health Insurance for self and spouse and dependents, Life Assurance, generous pension, Employee discounts, Hybrid working after 6 months, On site gym, Onsite parking and Educational Assistance.

Hours: Office hours - 39 hour week

Salary: €45-€55,000

Hybrid working after 6 months.

The Account Manager job responsibilities include:

• Excellent quality Customer Service: Oversee order placement and execution with relevant production units.
• Handle escalated customer queries from the Customer Service team and manage any complaints.
• Take responsibility for achieving positive customer results and analyse KPIs related to financial performance and delivery metrics.
• Strengthen long-term relationships: Develop and enhance your customer contracts and supplier agreements (annual budgets, capacity planning, slot reservations, modification programs, contract amendments).
• Lead customer engagement: Collect and analyse your customer insights (requirements, planning, satisfaction) and host regular customer performance reviews with your clients.
• Take on ad hoc special projects and initiatives that drive operational excellence and customer value.

Candidate skills and experience needed:

• Minimum Diploma or degree qualified, preferably in a business or engineering discipline.
• 3 years+ experience in customer related roles
• Experience in the Aviation industry is advantageous
• Exceptional customer focus
• Excellent written and verbal communication skills.
• Solid proficiency in the relevant IT systems used (MS Office/Teams, ERP Systems)
• Diplomacy and negotiating ability.
• Strong initiative to make decisions and a structured, systematic way of working

This employer in Shannon have a great working environment and an excellent local reputation.