Operations Manager

Operations Manager – Hybrid | Tuam, Co. Galway

I am seeking an experienced Operations Manager to lead and optimise the day-to-day running of a busy household service division. This is a pivotal leadership role, reporting directly to the Managing Director, with three direct reports and oversight of a team of 35 engineers delivering installation, servicing, and maintenance of high-quality water systems to residential customers nationwide.

This is a hybrid role, combining on-site leadership in Tuam with remote strategic work. The ideal candidate will be passionate about process improvement, team performance, and customer satisfaction, and will thrive in a growing company with significant potential and ambitious plans.

Key Responsibilities

Operations Leadership

• Lead and inspire the operations team to deliver exceptional service and performance.
• Oversee daily operations, ensuring engineers are efficiently deployed to meet customer demand.
• Develop and implement operational strategies to ensure timely service, installations, and issue resolution.

Resource Management

• Manage scheduling and allocation of engineers for service calls, installations, and maintenance.
• Oversee vehicles, tools, and equipment to ensure optimal performance and minimal downtime.
• Work with HR to maintain appropriate staffing levels and support recruitment needs.

Customer Service Excellence

• Collaborate with Customer Service to resolve issues, improve service quality, and ensure customer satisfaction.
• Ensure engineers are fully trained and equipped to handle installations and inquiries effectively.
• Monitor and analyse customer feedback to drive service improvements.

Financial & Budget Management

• Control operational costs, ensuring efficiency and profitability.
• Develop and manage department budgets within agreed financial guidelines.
• Track KPIs, analyse variances, and prepare performance reports for the Managing Director.

Performance Monitoring & Reporting

• Implement KPIs to ensure service levels and efficiency targets are met.
• Conduct performance reviews and provide clear feedback to direct reports and the wider team.
• Report regularly on service levels, installation timelines, and customer escalations.

Inventory & Supply Chain Management

• Maintain stock levels and manage supplier relationships to ensure parts are available and cost-effective.
• Coordinate with the warehouse for timely distribution of parts and equipment.

Health & Safety

• Enforce health and safety protocols and safe working practices.
• Conduct regular safety audits and ensure the team is fully trained in hazard management.

Ideal Candidate

• Proven experience in operations management, preferably in a service-based or field-engineering industry.
• Strong leadership skills with the ability to motivate, develop, and manage large teams.
• Skilled in process optimisation, workflow efficiency, and workload review.
• Commercially aware with budget management and cost control experience.
• Excellent organisational, communication, and problem-solving skills.
• Resilient and adaptable, comfortable in a fast-paced, change-focused environment.

For more information please contact emma.doyle@cpl.ie with an updated CV.

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